Regional Service Supervisor, Western Canada

Here are some of the great benefits that we offer :

• Competitive wage
• Company paid health and dental benefits
• Paid vacation and an annual bonus
• DCPP and Company Match
• Opportunity for career stability and growth
• Tuition reimbursement program
• Personal protective equipment provided, or cost of purchase is reimbursed

RESPONSIBILITIES :

• Provide leadership in the Safety Goals and procedures throughout our organization.
• Lead Technical Operations within the Surrey and Winnipeg facilities, including head and equipment repair operations.
• Lead Western Field Service team, providing scheduling and coordination support.
• Manage Service training efforts for North American Service teams.
• Develop procedures for securing customer feedback (VOC) for Field Service, Tool, and Head repair operations, reporting monthly feedback to management.
• Facilitate internal and external testing projects associated with tools and equipment, including working directly with Sales, Marketing, and the customers.
• Provide leadership in Continuous Improvement goals including Lean initiatives, Six Sigma, and Best Practices projects.
• Support Surrey and Winnipeg Service team staffing, providing developmental feedback to help them grow, communicate these opportunities with Management.
• Apply sound decision-making skills and find solutions for practical day to day problems.
• Work with NA Service Manger to resolve any personnel issues.
• Work with NA Service Manger to resolve any internal or external customer complaints.
• Communicate business activities through our organization in written and verbal form.
• Provide Business knowledge and expertise to existing and prospective customers and our organization as needed.
• Other related duties and responsibilities as required or assigned

POSITION (s) Supervised :

• Western Field Service Team Operations
• Field Service Administrative Assistant, Western Canada
• Others as specified by Management.

EQUIPMENT KNOWLEDGE :

Ability to use a laptop, smartphone and other devices normally used in conducting business via remote access in various geographic settings.

ROLE REQUIREMENTS :

• A bachelor’s degree in operations management or 5 years related experience in a technical role, prior leadership experience preferred.
• Working knowledge of the packaging business and / or Service business is preferred.
• 2+ Years’ experience and / or certification in Continuous Improvement, Six Sigma, or Lean Manufacturing.
• 2+ Years’ experience in a manufacturing environment.
• Excellent interpersonal and verbal communication skills.
• The ability to operate standard shop and warehouse equipment and to assist others in the training to do so.
• Proficiency in Word, Excel, Outlook, PowerPoint

PHYSICAL DEMANDS :

• The physical ability to evaluate operational needs and concerns related to industrial packaging equipment and Parts.
• The ability to work in high stress and challenging situations.
• The ability to Safely work within a production environment.
• Must be able to safely visit and evaluate a production environment which may include :

Hot and cold temperatures, climbing stairs, wearing required PPE, following local safety protocols, standing, walking. Stooping for extended periods of time

Must be able to travel both in country as well as internationally via car, plane, rail as needed. Overnight travel expectation is up to 20%.

WORK ENVIRONMENT :

Environment can fluctuate between extreme cold and extreme hot conditions. Must be able to withstand either.

The annual salary range for this position is $82,240 - $102,800. If you are hired, your base pay rate will be determined based on factors such as geographic location, skills, education, and / or experience.

In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

Please keep in mind that the range mentioned above is the full base pay range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued wage growth.