Hospital Contact Centre Agent (Casual)

Hospital Contact Centre Agent

PDHIS Client Services

Vancouver

Must be willing to commute to Lions Gate Hospital (LGH) for Casual / On-Call Opportunities.

We are looking for talented and dedicated individuals to support our 24 / 7 operations; successful applicants will have working availability for day, evening, and night shifts. If you have experience working in customer service, retail, hospitality, staffing clerk, booking clerk and medical office assistant roles, please apply!

You must be willing to commit to a 2 weekorientation.

What you’ll do

• Answer a multi-line computerized phone system.
• Answer all incoming calls from within the hospital and externally.
• Ask fact finding questions and provide information in a prompt and courteous manner.
• Transfer callers to appropriate departments.
• Respond to all emergency calls in an accurate and timely manner while following the established protocols for each.
• Respond to hospital alarms (emergency and non-emergency) in a timely manner as per established protocols code blue, code white, code pink etc.)
• Operate overhead PA system as per established guidelines.
• View a detailed online scheduling database in order to accurately page medical staff.
• Update on-call schedules and process incoming emails.

What you bring

Qualifications :

Skills and Knowledge :

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Requisition #CASVGH

What we do

The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include : Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs :

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.