Practice Coach II / Clinic Manager

Our FYiDoctors - Wolfville clinic is looking for someone like you to bring your exceptional skills and experience to join us as our Practice Coach II / Clinic Manager. This is a full-time role working 40 hours per week. Our clinic is open Monday to Saturday.

The Practice Coach will be responsible for coaching staff on processes, programs, and product, as well as for education. They will also become fully cross‑trained so they can assist staff with patient service and sales. The ideal candidate will have previous retail optical experience as a manager and / or customer service specialist.

What Will You Be Doing?

• Responsible for managing all operational aspects within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals, and values.
• Providing support and direction to enhance performance, skills, and knowledge of practice staff.
• Coaching / mentoring – giving timely, specific feedback and helpful coaching; evaluating performance fairly and in accordance with company guidelines; adapting leadership to each staff member to inspire excellence.
• Leadership development – working with Regional Coaches to provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment.
• Fostering teamwork – building effective teams committed to organizational goals; creating an environment conducive to teamwork; fostering a common vision; providing clear direction and priorities.
• Motivating / influencing others – utilizing the diverse skills and abilities of the workforce by respecting and empowering others to achieve; creating enthusiasm; asserting ideas and persuading others; gaining support and commitment from others.
• Fostering open communication – listening to others and creating an environment where open and direct expression of ideas and dialogue occurs.
• Written communication – conveying information clearly and effectively through formal and informal written documents.
• Presentation – preparing and delivering clear, smooth presentations and presenting self well in front of groups.
• Practice development – constantly looking for ways to improve procedures and operations, making recommendations and working with employees to take action; ensuring key professional initiatives are delivered to optimize sales and customer care.
• Marketing – administering ongoing FYi marketing efforts to inform current and potential patients about practice services and products; monitoring effectiveness through appropriate measures and review; embracing the FYi brand and executing best practices at the practice level.
• Patient care – supporting and delivering the commitment to provide the best quality of eye care for our patients / customers.
• Patient relations – demonstrating a desire to create value for all patients and to exceed their expectations; anticipating patient needs and taking action to exceed them; continually searching for ways to increase patient satisfaction.

What Do You Bring?

How You’ll Benefit

Why You Should Join Us

FYiDoctors, a division of FYiHealth Group, is Canada’s largest and most technologically advanced eye‑care provider. Our purpose is to enhance the lives of our patients. If you’re excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor‑led, patient‑first approach has driven rapid growth. At FYi, you’ll have a meaningful impact on people’s lives and have fun doing it.

At FYiHealth Group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal‑opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

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