Branch Care Coordinator

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Responsibilities

• Provide friendly and helpful support to customers by providing general information, and directing telephone and walk‑in inquiries to appropriate staff members.
• Provide information and educational material to prospective clients.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
• Creates walk‑in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow‑up appointments for the branch.
• Provide assistance and answer questions for clients regarding funding programs and insurance requirements.
• Maintain client confidence, privacy and protect company operations by keeping information confidential.
• Work within a team to achieve optimal customer support. Assist healthcare professionals with the completion of necessary administrative functions and documentation.
• Support co‑workers and the work of other departments by adhering to all financial operations processes.
• Protect clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment.
• Contribute to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and / or practices.
• Seek to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
• Assist in the management of equipment including warranty, maintenance and repair for internal assets as well as customer‑owned medical devices and other products.
• May be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records.
• All necessary training for this role is referenced in the Quality Designate Training Matrix, HRM‑0003, and must be completed prior to performing the activities.

Qualifications

Additional Information and Accommodations are available on request for candidates taking part in all aspects of the selection process.

Compensation

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job‑related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.

Disclaimer

While the titles may vary, the roles and responsibilities remain consistent.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and helps foster our ability to innovate.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

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