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ServiceNow System Administrator

ServiceNow System Administrator

JLI Consulting Talent SearchWoodbridge ON
Il y a plus de 30 jours
Salaire
80 000,00 $CA – 90 000,00 $CA par an
Type de contrat
  • Temps plein
Description de poste

Job Description

Responsibilities

  • General support, administration and maintenance of ServiceNow platform and associated applications
  • Work closely with the ServiceNow functional team and external development partners to build requested items and tasks using workflows to manage processes
  • Configure and improve core and custom applications
  • Work directly with internal customers to resolve support issues within established service levels
  • Configure and maintain Business Rules, UI Policies, UI Actions, Client Scripts and ACLs
  • Configure and maintain Notifications, UI pages, UI Macros, Script Includes and Formatters
  • Configure and maintain Discovery schedules
  • Configure and maintain Orchestration activities
  • Configure and maintain Service Portals
  • Monitor health, usage, and overall compliance of ServiceNow
  • Perform installation and testing of ServiceNow updates and new releases
  • Coordinate application and platform upgrades and changes
  • Load, manipulate and maintain data between ServiceNow and other systems
  • Create ServiceNow reports and dashboards
  • Develop clear and concise technical and process documentation
  • Act as a key oncall contact for issues and investigations related to this product

Profile

  • Willing to take a customer focused approach to delivering support
  • A self-starter with the creativity to solve problems independently
  • Confident individual with the ability to collaborate with agile teams
  • Ability to build effective relationships with a range of team members, stakeholders, partners and business users
  • Excellent communication skills (written and verbal)
  • Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness

    • Qualifications

    General Skills and Experience

  • Experience with ITIL process framework or other closely related IT Service Management framework
  • Strong knowledge of ITSM tools
  • Knowledge of KCS (Knowledge Centered Support)

    • Professional Experience and Education

  • 3+ years of ServiceNow administration experience (required)
  • ServiceNow System Administrator certification
  • ServiceNow Application developer certification