Product Specialist (CRM)

Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada

Job Description

Job Location: Calgary - HQ

Internal Job Title: Product Specialist (CRM)

Department: PSG

Reports To: Team Lead - Products and Solutions

Job Requirement(s): Travel throughout Canada and USA, 1 week per quarter

No. of Openings: 01

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity

We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role

As a Product Specialist (CRM) you will be working within the Development department and will be responsible for problem management, quality assurance testing, documenting, and participating in the full development lifecycle of new and existing software features and services.

Job Responsibilities

• Manage multiple tasks at once, maintaining exceptional quality
• Collaborate with team members to plan and design new features
• Investigate, replicate, and escape problems and bugs
• Execute test procedures on bugs and new features
• Review requirements analysis
• Create new product documentation
• Participate in team meetings and SCRUM

Qualifications

• University degree or Diploma; or equivalent combination of education and experience
• 1+ years QA and/or industry experience
• Advanced Microsoft Office knowledge
• Experience with Agile software development, MySQL and with bug tracking tools will be a definitive asset
• Excellent written and verbal communication skills
• Ability to work collaboratively in both a team atmosphere and independently
• Exceptional attention to detail, outstanding prioritization, and organizational skills, including strong project management skills
• Strong critical thinking skills. Willing to dive into difficult technical issues
• Flexible, fast learner who thrives in a constantly changing work environment
• Exceptional time management skills

What we offer

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• Free parking
• Staff events
• Great referral bonus
• Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.