Service Coordinator

We are looking for a dedicated and detail-oriented Service Coordinator to join our clients team in Surrey, British Columbia. In this role, you will be responsible for ensuring seamless communication between customers and field technicians, managing schedules, and maintaining high standards of service delivery. This is a long term contract position, offering an excellent opportunity to grow within a dynamic service-oriented company.

Responsibilities :

• Coordinate daily schedules and dispatch technicians based on priority, skill set, and location, ensuring efficiency and compliance.
• Communicate with customers to provide updates on work order status and promptly address concerns.
• Serve as a liaison between customers and field staff to facilitate effective issue resolution.
• Manage and review work orders, timesheets, and documentation for accuracy and compliance with client requirements.
• Oversee procurement processes, including ordering parts, tracking purchases, and working with vendors to ensure timely delivery.
• Work closely with subcontractors and field teams to overcome challenges and maintain smooth operations.
• Utilize designated scheduling platforms and CRM tools to manage tasks effectively.
• Support administrative functions such as payroll submissions, client portal updates, and compliance tracking.
• Contribute to team improvement by sharing expertise, streamlining processes, and assisting with additional duties as needed.
• Ensure service quality by advocating for high standards and efficient solutions to customer issues.
• Minimum of 2 years of experience in a similar industry, such as plumbing, mechanical, or service coordination.
• Proven ability to manage schedules and dispatch technicians effectively.
• Strong communication skills, both written and verbal, with a customer-focused approach.
• Experience using CRM systems and scheduling tools.
• Ability to work independently while being a collaborative team player.
• Familiarity with supply ordering and vendor coordination.
• Detail-oriented with excellent organizational skills.
• Business casual dress code required in an office-based environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.

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