Junior Service Desk Analyst (New Grad)

Job Description

Job Description

Temporary Full-Time New Grad Junior Service Desk Analyst

In-Scope Level 05

Information Technology Branch, Regina

Vacancy #30 / F26

The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self-motivated and detail-oriented individual to provide support as a Junior Service Desk Analyst within the Information Technology Branch.

This position is required to work on-site, reporting to the Service Desk Lead.

Summary

This position reports to the Service Desk Team Lead and provides quality support with a high degree of customer service, technical expertise, operational processing support and timeliness. The position acts as a single point of contact for clients to obtain help with technical, application and business-related problems. The Junior Service Desk Analyst (New Grad) clarifies and records the details of incoming problem calls, provides resolution when applicable and escalates complex problems to the next level. The position also monitors the progress of problem calls and ensures the resolution of all calls.

Core Competencies (Job Family – Technical)

• Accountability (Level A) – Takes responsibility for one’s own actions, behaviours and commitments.
• Communication (Level A) – Clearly presents and receives information.
• Customer Service Excellence (Level B) – Anticipates problems and resolves issues.
• Adaptability (Level B) – Adapts behaviours and approaches to address specific situations.
• Teamwork (Level A) – Participates in team or group activities.

Primary Responsibilities

Required Technical Knowledge, Skills and Qualifications

Physical Requirement

Ability to be able to push, pull, lift, and carry weights up to 23 kg (51 pounds) and work in confined spaces.

Working Conditions

Core office hours are 8 : 00 a.m. and 4 : 45 p.m. Monday to Friday. This role is primarily desk-based, with most of the work day dedicated to computer use, including keyboarding, data analysis, and system navigation.

In the course of their duties, an early shift starting at 7 : 30 a.m. is occasionally required to provide coverage for the business.

What We Offer

We offer a range of benefits to support the well-being and professional growth of our employees, including :

Both your cover letter and resume will be used in the screening process. You must clearly indicate how you have acquired the relevant technical knowledge outlined above. Candidates who have been screened into the competition will be required to participate in an assessment and interview.

The successful candidate will be subject to the SLGA Criminal Record Check and Code of Conduct policies.

Application deadline : 11 : 59 pm, November 20, 2025

Vacancy number : 30F25

Expected Screening Start :   November 21, 2025

Potential Start Date : January 19, 2026

SLGA is committed to achieving a representative workforce. We invite all qualified individuals to apply. Women, Indigenous people, persons with disabilities and visible minorities are encouraged to self-identify.

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