Field Service Sr Engineer

Job Requisition ID : 55144

Department : Manuf. & Operations (DEPT_MFGOP)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. Theyre the heart of our company. As an employee, our promise to you is that youll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects both locally and globally will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Field Service Engineers are product specialists who execute product field testing and sustaining support. In this customer-facing role, they ensure production readiness of new product releases and act as escalation points and liaisons between end users, service providers, and internal teams.

Position Responsibilities :

• Act as a technical subject matter experts (SME) for primary program assignments, which includes, Serve as an escalation point and liaison to key internal / external customers, including Product Management, Program Management, Commercial, Engineering, and Service teams. Provide project teams with timing estimates for costing purposes Configure and stage equipment for industry tradeshows. Provide design recommendations for serviceability and usability Assist commercial team in evaluating potential sales opportunities from a technical service perspective and provide support as needed. Support manufacturing teams in correcting technical issues identified during production. Supplement internal QA testing process with user acceptance and field readiness lab validation. Provide internal and external training sessions on product installation, operation, and support. Investigate escalated field issues. This includes initiating site visits, troubleshooting and documenting technical issues, capturing, and analyzing log data, and developing resolution plans.
• Primary service stakeholder for New Product Development and sustaining efforts. Primary responsibilities include Identify new product dependencies and system integration requirements. The creation and execution of beta test plans during the field test phase. Overseeing the installation of beta test products at customer site locations. Evaluating Authorized Service Organization technical capabilities and reporting findings to Regional Service Management team. Providing regular updates and reports on test findings and identified field issues. Issue test completion reports, summarizing finding and offering recommendations regarding production enablement readiness.
• Documentation Create service and support documentation for training requirements. Create scope of work documentation for warranty and service projects. Create draft service memos and communications. Create trip summary reports for field visits, and regular project and activity reports.

Qualification Requirements :

Behavioral Requirements :

The information contained within this job description overview is not intended to be all-inclusive. Nothing in this job description restricts management or the companys ability to assign or reassign duties and / or responsibilities to or from this role at any time. This document is subject to change with or without notice.

Work Arrangement : Hybrid

Salary Range : -