Operation Centre Support

Base pay range : CA$65,000 – CA$75,000 per year.

Overview

At General Dynamics Mission Systems–Canada, we’re not just engineering technology — we’re shaping the future of defence and security. Our teams design and deliver advanced, mission‑critical solutions that enhance national security, strengthen communities, and protect the people we serve.

We’re looking for an Operations Support role to provide technical support and troubleshooting for the DND Satellite Communications Operations Centre (SOC) in downtown Ottawa. This full‑time position offers training, scheduled shifts, and benefits.

Job Description

• Logging & processing of technical events and / or generation of incident reports.
• Assisting clients with minor troubleshooting and modem configurations.
• Processing Satellite Access Requests and validating & implementing Satellite Access Authorizations.
• Answering SOC phone, e‑mail, and chat messages.
• Coordinating satellite access and de‑access activities with DND Operational units.
• Providing on‑the‑job training for new SOC Operators.
• Performing shift hand‑over briefings.
• Collecting and processing post‑mission information.
• Producing weekly / monthly reports.
• Remote monitoring and control of Satellite Anchor Stations.

Qualifications

What Makes You Stand Out

Security

All employees must be security assessed and meet Canadian government clearance requirements. General Dynamics Mission Systems‑Canada is registered with the Canadian Controlled Goods program. Successful applicants must also be eligible to work in Canada.

Additional Information

The expected hiring range for this position is $65,000 – $75,000 CAD per annum, based on qualifications, relevant experience, technical and non‑technical skills, education, and internal equity.

Benefits

Why Join Us?

You’ll work on innovations that genuinely make a difference. You’ll apply advanced thinking, design expertise, and practical problem‑solving to help equip military and allied forces with leading‑edge systems.

Connection

We believe people do their best work when they feel they belong, and their ideas can flourish. Strong relationships with teammates help us unite, overcome challenges, and deliver world‑class quality.

Challenging and Rewarding Career Pathways

Your career path matters to us. From mentorship, regular check‑ins, educational support, professional certifications, to continuous training, you’ll have the resources to thrive. We encourage internal mobility for exploration of different business areas.

Accommodation

If you require accommodation during any stage of the application process, please contact Human Resources via recruitment@gd-ms.ca.

Closing Date

We reserve the right to close this vacancy early if we receive sufficient applications. Submit your application as early as possible.

Position Details

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