Tech Ops Engineer

Tech Ops Engineer at SCIENTIFIC GAMES

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

As a technology innovator in the global lottery and interactive industries, Scientific Games is an exciting place to work. We drive innovation, champion groundbreaking ideas, and bring meaning to our work every day. We are looking for a Tech Ops Engineer to join our operational support team, responsible for tier-2 lottery system and Interactive service operations support for lottery jurisdictions. This includes support for various operating systems, relational database management systems, and web hosting in a virtual environment, as well as proprietary Lottery software applications.

The Operations Engineer will play a key role in ensuring the stability, performance, and reliability of the platforms, performing troubleshooting, system monitoring, and process optimization. The ideal candidate will possess a blend of technical expertise, problem-solving capabilities, and strong communication skills to handle production support and work with cross-functional teams. This position is based in Moncton, NB.

Responsibilities

• Production Support : Provide Tier 2 production support for real-time transaction processing platforms, troubleshooting issues, managing system health, and coordinating with Tier 3 Support, development and QA teams for resolution. Support onsite during a 24x7 on-call rotation to Scientific Games Lottery and Interactive based production systems. New system implementation including builds, system performance analysis, and integration testing. Provide onsite support during system implementations and system overhauls.
• System Monitoring & Maintenance : Continuously monitor system performance, including database health, server utilization, and transaction flow to ensure optimal uptime and reliability of the platform. Install and configure operating systems, and manage their lifecycles (Windows, Linux – Ubuntu, RedHat and Python). Schedule and install Windows and Linux operating system patches. Manage SSL certificates.
• Automation & Scripting : Automate common tasks using Bash, Python, PowerShell, or Ansible to improve operational efficiency and reduce manual intervention.
• Incident Management & Troubleshooting : Quickly diagnose and resolve issues related to system performance, database optimization, transaction failures, or server anomalies. Investigate root causes of problems and implement preventative measures. Monitor server performance to identify problems and adjust to improve performance.
• Collaboration with Cross-functional Teams : Work closely with other engineering and operations teams (e.g., Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements. Provide technical documentation and detailed status updates to stakeholders. Liaison between Lottery customer operations and SG Development groups.
• Database Management : Perform routine database maintenance tasks (such as query optimization and backups) and troubleshoot database-related issues.
• Performance Optimization : Identify areas of performance bottlenecks and implement tuning strategies to ensure the platform can scale to meet growing transaction volumes.
• Identity and Access Management : Handle user access and identity management tasks, including onboarding new users, granting or revoking access to specific applications or services, troubleshooting access-related issues, and ensuring that user identities are accurately synchronized and mapped between the identity provider and service providers to facilitate seamless and secure authentication.
• Documentation & Reporting : Maintain clear and concise documentation for troubleshooting steps, platform configurations, and process automation. Prepare regular reports on system performance, incidents, and resolutions. Prepare Technical Documentation. Communicate technical incident details to business customers. Create, maintain, and update troubleshooting procedures, knowledge base articles, and technical bulletins.

Qualifications

Technical Knowledge :

Infrastructure & Deployment :

Networking & Security :

Problem-Solving :

Communication :

Soft Skills & Work Style :

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

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