IT Operations Consultant

Job Title

IT Operations Consultant

Client Company / Dept. Name

Workers Compensation Board of Manitoba

Address

City Name

Washington

State Name

DC-District Of Columbia

Zip Code

If others (Address)

Duration of the project

Project Start Date : December 9, 2024

Project End Date

December 8, 2026

Due date for Resume submission

November 14, 2024

No. of Openings

No. of Maximum Submissions

Job Description

The WCB is building and improving IT capabilities across the organization which will be critical in modernizing the technology landscape to mitigate enterprise risks and

establish a solid foundation for future transformation. The IT division requires an external resource (the "IT Operations Consultant ") to lead and manage a number of highprofile initiatives that will advance the implementation of the target state IT Operating Model (ITOM), build foundational IT capabilities, and support the delivery of strategic project initiatives related to the WCB's IT risk mitigation portfolio.

• Oversee the implementation of the ITOM (service-optimized); monitor progress and address known gaps in IT maturity, capabilities, and operating effectiveness;
• b) Establish foundational IT processes (i.e. ITOM based on prioritized gaps to better fulfill business expectations and ensure a higher level of IT efficiency);
• c) Plan and execute IT organizational structure and functional design enhancements based on target state model, new / updated role definitions, and evolving business requirements;
• d) Lead job description development and / or modification of IT roles; facilitate stakeholder review (HR, Joint Job Evaluation Committee) and support the management team on talent acquisition and recruitment;
• e) Track and report divisional headcount against approved workforce plan and in alignment with organizational priorities and strategic initiatives;
• f) Monitor overall IT capacity utilization and recommend optimization opportunities to increase elasticity of the IT workforce to balance "run " vs "grow " needs of the business;
• g) Support collaboration, communication, and engagement improvements through coaching, mentoring, and upskilling of internal IT staff and the leadership team;
• h) Act as a trusted advisor to the Chief Technology Officer on IT strategy, priority initiatives, service improvements, and optimization opportunities throughout the engagement;
• i) Oversee the planning and implementation of foundational technology capabilities including cloud, integration, and data work streams by providing guidance, monitoring progress, and addressing issues or risks that arise;
• j) Support the implementation and execution of the WCB's cloud strategy and roadmap initiatives including Microsoft Azure landing zone, cloud operating model, production readiness, cloud suitability assessment, and associated pilot migrations;
• k) Perform in a senior leadership role to oversee a portfolio of complex IT risk mitigation initiatives leading a cross-functional team to ensure successful delivery;

l) Oversee the WCB's modern workplace enablement of MS Office 365 including Exchange Online and SharePoint migrations, as well as OneDrive and MS Teams

m) Collaborate with key stakeholders to identify and prioritize IT project / portfolio

q) Build and maintain strong relationships with external vendors and external stakeholders involved in project delivery across the portfolio of initiatives; and

r) Coach and mentor IT project teams to execute at expected levels of competency as well as monitor performance against expected outcomes.

Skill set info

a) Senior level IT executive (director or above) experience in workers compensation or insurance industry, responsible for critical IT operations, end user services, and IT

g) Modern workplace technology enablement and operational management experience including Office 365 delivery, Exchange Online, and SharePoint migrations, as well as OneDrive and MS Teams implementation; and

h) Ability to coach and develop internal IT staff for improved engagement, performance and career development.

Strategic vendor management experience including supplier governance and

b) Ability to build and maintain strong relationships with internal and external

c) Experience with Project Management Institute (PMI®) methodology and best

d) Ability to manage competing demands, multiple priorities, and changes in direction

seamlessly; and

e) Excellent communication, consultation, and mediation skills to address complex and

sensitive issues.

Education

Certifications (if required)

Documentation Required for submission

Work Hours

The Services can be provided remotely with a minimum of twenty-five percent (25%) up

to fifty percent (50%) of the time required onsite at the WCB's facilities located at

333 / 363 Broadway in Winnipeg, Manitoba. The WCB will require the Contractor to supply the IT Operations Consultant on a full

time basis [thirty-six and a quarter (36.25) hours per week]

Work authorization required

US Citizen Only

Relocation is accepted

Remote work

Additional Notes if any

It is Canadian opportunity preferable want Canadian personnel with good government experience. Please ignore the term US Citizen.

Senior-level IT leadership experience (director or above) in the workers' compensation or insurance industry, including your responsibilities in managing critical IT operations, end-user services, and IT service management, along with any strategic initiatives you led, team leadership experience, compliance with industry regulations.