Senior Client Care Coordinator

This role will involve but is not limited to :

• Handling client complaints and third-party concerns, in line with the Client Care Procedure
• Updating and maintaining central systems and record keeping processes
• Liaising with Head of Department / Deputy Head with insights
• Monitoring online reviews and social media contact, attending to responses and assisting with logging and any required liaison and facilitating to aid with resolution
• Where required, receive and handle all types of calls based on feedback for the business creating a welcoming professional impression providing excellent customer service on every call.
• Using case management and other systems tools to assist with calls and queries.
• General admin duties as and when required including management of central inbox
• Working closely with colleagues to help to deliver a seamless client journey.

About you - Skills & Experience Required :

Company Core Values :

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