Clinical Application Specialist

PURPOSE AND SCOPE

Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division / company policy requirements.

Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.

DUTIES / ACTIVITIES

CUSTOMER SERVICE

• Responsible for driving the FME Canada culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Collaborates with CAS team to respond and action customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES

Dialysis Delivery System Evaluation and ongoing clinical customer support :

Clinical Consultant Support

Education

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands and work environment characteristics described here are representative of employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to physically cover and maintain regular face-to-face contact with customers over a large geographic area. Extensive travel by automobile, train or airplane is often necessary to cover the assigned territory and includes overnight stays. Contact with customers by phone alone is not adequate. On some occasions, consecutive weeks of training might prevent travel home over the weekend in between weeks in consideration of the local travel restrictions and / or availability. Occasional weekend work would be necessary to support trade show events, customer training and support, and equipment evaluations. Lifting requirements include setting up portable booths, occasional lifting and transporting medical equipment and supplies for purposes of in servicing customers.

This position will be a part-time, casual, time type. FME Canada and the employee will agree on mutual hours of work as required, with no minimum number of hours committed by FME Canada.

EDUCATION

EXPERIENCE AND REQUIRED SKILLS

RELATIONSHIPS

Internal Contacts : Maintain positive professional relationships with internal employees, peers, and supervisors.

External Contacts : Maintain positive professional relationships with all customers.

SUPERVISION

N / A

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

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