Test Manager

Description

We are seeking experienced and strategic Test Managers to lead and oversee testing workstreams (systems testing, systems integration testing, end to end testing, non-functional testing, regression and automation) for large-scale software integration projects of the FNZ solution with clients in the financial services sector.

The Test Manager will be accountable for test strategy and approach, test planning, execution, and reporting across all major test phases. The successful candidate will escalate test risks and issues, and provide day to day management of a multi-locational, cross-functional testing team. This role would work closely with the Project Management, Delivery Management, Solution Consultants, Analyst Testers, Infrastructure and Release Management functions to ensure on time and quality delivery in compliance with FNZ SDLC.

Specific Role Responsibilities

Stakeholder Management

• Stakeholder management and ensuring overall client satisfaction across all projects/areas covered by programmes.

• Managing client issues and concerns, effectively dealing with escalations.

• Providing progress updates to key stakeholders.

• Work with Project Managers, build managers and Test Leads on resourcing, risks, issues, timelines and have oversight of all the testing.

• Build strong relationships with internal and external stakeholders around testing and quality and drive improvements internally and externally.

Delivery Management

• Take ownership of the test estimation Process and deliver estimates as per the defined SDLC.

• Ownership of overarching Delivery Test strategies and Test Approach for all Projects/ Clients.

• Ensuring QA/Testing Process and Procedures are followed across each project and team.

• Compliance with the Testing Framework, including standards, processes, tools, test plans, cases and templates across projects.

• Responsible for Testing sign off for releases, working closely with the Test Leads and Build Managers.

• Performance reviews for team members.

• Engage with clients to agree QA engagement model and test strategy.

• Ensure that testing artefacts required to support contracted end-client deliverables are produced in accordance with agreed plans.

• Act as a QA sign-off for Release Committee to validate test coverage, execution, results and general quality standards of the Platform.

Quality Management

• Effective and regular communication internally and externally.

• Test deliverables to be on time and to quality targets defined.

• Work to continuously improve the testing and quality practices already in place to achieve a greater end result.

• Support process improvement initiatives and identify process improvements.

• Take ownership of Test Quality Gateways, ensure and measure ongoing compliance.

Governance & Control

• Test governance to be managed via agreed metrics driven reporting.

• Timely reporting to Project Team/Manager on progress to plan.

• Testing Quality metrics ownership and reporting.

• Ownership of Quality and productivity uplift.

• Risk and Issues management within Team.

• Escalation to Project Team/Manager on Risk and Issues that impact upon Test Plan delivery.

• Management of Change to the Change Management process.

• Ensure that test environments are booked in a timely manner by liaising with the appropriate groups across IT.

• Sign off entry and exit criteria for all test phases.

• Prepare Project closure reports.

• Ensure Knowledge is recorded and shared.

Team Management

• Management, review and induction of new team members.

• Performance management and review of team members as per company guidelines.

• Approval and recording of overtime for team as per guidelines.

• Absence management of team members as per guidelines.

• Manage resource planning for own team.

• Provide coaching and training to team members to uplift capability and productivity.

• Mentor Team members in QA Best Practice, Tools and training across projects.

Experience required

Required Knowledge & Skills

• Career test professional with strong background in Financial Services (Canadian wealth/banking experience preferable)

• Extensive experience of working in client facing test delivery/engagement roles

• Ability to work under pressure and to strict deadlines

• Hands-on in both functional and non-functional testing aspects

• Extensive experience in fast paced Agile environments

• Experience of delivering services using near shore and offshore teams

• ISTQB Advanced Test Manager Certification (preferable)

• Extensive experience in JIRA, XRAY, Confluence

• Deep understanding of test matrices, KPI's, SLA's, benchmarks etc.

• Should be able to articulate complex data in easily palatable form

• Strong written and verbal communication skills in English

• Efficient in Microsoft Excel and PowerPoint

• Adaptability as we are looking for someone that can shift between projects and workload and be productive quickly.

• Proactive - Ability to identify and discuss improvements to current processes.

• Ability to work effectively and to prioritise own and teams workload.

• Highly self-motivated – achiever of targets, both personally and through team.

• Effective team player with ability to build strong working relationships and motivate others.

• Propensity toward improving own and others performance and achievement of objectives.

Preferred Industry Knowledge

• Experienced in General investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate.

• Strong understanding of the regulatory environment FNZ operate within.