Thrift Store Sales Associate

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Thrift Store Clerk provides service to customers sorts incoming product and assists in the ongoing retail operations of The Salvation Army Port Elgin Thrift Store.

Accountabilities:

Operations

• Protect the integrity of all donated items.
• Responsible for accurate completion of all customer transactions including cash and debit sales.
• Process raw materials by loading/unloading sorting packing pricing and storing donations.
• lnteract with customers/donors in a positive friendly and courteous manner.
• Contribute to meeting store budgets by maintaining customer service standards.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Assist with store layout plans to attract customers which include window displays and
  merchandise displays; ensure attractiveness of the store through Tidy Maintenance.
• Replenish inventory levels based on supervisors directions.
• Provide customer service and greeting customers.
• Unload donations and place stock in appropriate warehouse location.
• Contribute to the control of inventory by retrieving sorting hanging and pricing as directed.
• Removal of inventory from sales floor as directed.
• Abide by store policy and procedures.
• Work with volunteers as assigned.

Communications

• Inform your supervisor of all customer complaints comments and concerns regarding customer service prices merchandise etc.

Health & Safety

• Contribute to the safety of staff and customers (e.g. snow removal clear fire exits cleans spillage; no obstacles inside/outside the store).
• Maintain an attractive organized appearance of the store tidy up and restock shelves clean sweep dust and mop as necessary; on a rotational basis clean the lunchroom washroom and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.

Perform other related duties as assigned.

Critical Relationship Management:

• Internal relationships:
  • Corps Officer supervisor volunteers staff
• External relationships:
  • Community

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• This position reports directly to the Thrift Store Manager or designate.
• As directed by the Thrift Store Manager or designate the incumbent directly supervises employees and volunteers.

FINANCIAL AND MATERIALS MANAGEMENT:

• Responsible for accurate completion of customer transactions including handling cash and debit sales.
• Contribute to store budgets by maintaining customer service standards.
• Assist with the materials management of donations/product flow in the thrift store.

Working Conditions:

• This is a regular part-time position based upon 28 hours per week.
• Shifts will include Saturdays and the occasional weekday as per operational requirement.
• The work schedule is determined in consultation with your manager and may vary according to requirements of responsibility.
• Flexibility in scheduling is required.
• Ability to stand for long periods with frequent twisting bending crouching and reaching is required.
• Ability to lift/move up to 40 pounds on a regular basis.

Normal Hours of Work: as per operational requirements generally regular business hours are Monday to Saturday 9:00 a.m. 5:15 p.m. and a 1 hour unpaid meal break will be provided where applicable. The hours of work and hours of operation are subject to review as required.

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner exemplifying Christian standards of conduct.

education and experience Qualifications:

Education Qualifications and Certifications:

• Completion of Secondary School.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• Have a minimum of three (3) months of prior related experience.
• Cash handling experience is required.
• Knowledge and experience using a cash register debit machine and/or credit card processing is a definite asset.
• Basic math skills required to calculate discounts and percentages as well as reading skills.
• Brand awareness would be a definite asset.

Skills and Capabilities:

• Attention to detail problem solving and analytical skills.
• Self-motivated/disciplined.
• Lead by example by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Ability to maintain information in confidence and exercise good judgement.
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Excellent interpersonal skills integrity and adaptability. Represent the organization in a positive professional and engaging manner.
• Exhibit good listening skills have strong oral/written communication skills.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army in its sole discretion (i.e. The Salvation Army Abuse Registry) and provide an original copy of a Background Check.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.