customer service clerk

Work setting

• Consulting firm
• Professional association or organization

Tasks

• Develop communication strategies
• Evaluate communication strategies and programs
• Implement communication strategies and programs
• Act as spokesperson for an organization
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Conduct public opinion and attitude surveys
• Gather, research and prepare communications material
• Initiate and maintain contact with the media
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive credit and employment applications
• Receive payments
• Maintain and manage digital database
• Consult with clients after sale to provide ongoing support

Computer and technology knowledge

• Dictaphone
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Adobe Photoshop
• MS PowerPoint
• MS Office
• Social Media
• Google Drive
• LinkedIn

Area of specialization

• Communications
• Digital media

Security and safety

• Reference required

Work conditions and physical capabilities

• Attention to detail
• Overtime required
• Work under pressure
• Hand-eye co-ordination
• Repetitive tasks
• Standing for extended periods

Own tools / equipment

• Cellular phone

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you available for shift or on-call work?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Other benefits

• Free parking available
• Learning / training paid by employer