Account Services Professional

Location : Toronto / Markham, ON (Hybrid)

Contract : 6 months (Mat Leave Coverage) |

Our client, a global performance and sportswear brand, is seeking an Account Services Professional to support some of their highest-volume retail accounts. You will manage the order lifecycle, troubleshoot delays, and collaborate closely with sales, supply chain, and other internal teams to ensure accurate and on-time deliveries.

Key Responsibilities :

• Manage daily customer order bank for high-volume accounts.
• Analyze account fill rates and proactively resolve delayed product issues.
• Run SAP & BW reports to monitor current and future fill rates and system release dates.
• Provide allocation and order status reports to account managers and customers.
• Respond promptly to inquiries regarding orders, shipments, products, VAS requirements and pricing.
• Process sales orders (fax, email, phone, electronic) and troubleshoot order issues.
• Maintain account profiles and vendor compliance (packaging, ticketing, direct ship, etc.).
• Work cross-functionally with Supply Chain, IT, Accounting and Production to meet delivery dates.
• Identify gaps and suggest improvements across the order cycle, procedures and reporting.

Qualifications :

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