Posted Tuesday, December 23, 2025 at 11 : 00 AM | Expires Wednesday, January 14, 2026 at 10 : 59 AM
Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
ROLE PURPOSE
The Program Manager (ABI) position will oversee the operation of a residential program for individuals who are living with an acquired brain injury and require support to live more independently in community. This position will apply leadership and innovation to make a difference by meeting the needs of our clients, staff, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.
HOURS
40 HOURS PER WEEK – Monday to Friday, 0900-1700.
This position requires the ability to work flexible hours based on operational needs.
WHAT WE OFFER?
- Committed Living Wage Employer
- 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
- 2023 High-Performance Culture Award from SupportingLines
- Competitive benefits package, including health, wellness, and pension plan
- Career and personal development, with the ability to grow in a diverse range of programs and departments
- Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
- Access to On-Demand Pay to withdraw earned wages before payday
- Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)
REPORTING AND WORKING RELATIONSHIPS
Reports and is accountable to the Senior Manager of Programs or their designateParticipates as a member of the Connective management teamLiaises with government and community agencies, volunteers, and members of the general publicKEY ACCOUNTABILITIES
Administration
Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooksHires, supervises, evaluates, transfers and terminates staff and / or contractors as necessary to fulfill the program goal in accord with personnel policies and collective agreements, as applicableArranges shift schedules, ensuring appropriate staff coverageImplements a system of staff and volunteer orientation, supervision, in service training and evaluationEnsures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintainedAccepts responsibility for the daily and monthly financial and administrative aspects of the programsPrograms
Makes sure effective, inclusive support programs are designed and maintainedSupports the overall program strategic directionLiaises with other Connective staff, especially regarding potential referralsFacilitates person-centered planning opportunities for staff and service usersDevelops related program opportunities, available to the individuals in the communityEnsures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completedCommunity
Maintains effective working relationships with related community services, government / stakeholders and agenciesIs knowledgeable of related agencies for effective client referrals and support, especially those in their respective communitiesFacilities
Ensures that the physical facilities fulfill all fire, health and safety regulationsEnsures that the resource(s) is maintained as a clean, pleasant and safe environmentOn Call
Is available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absenceOther Duties
Coordination and Administration of other teams and programsAll Human Resource Functions – recruitment, training, developmentQUALIFICATIONS
Graduated with a Degree and / or professional designation in Behavioural Science with an emphasis on Social Work, Counselling or Psychiatric Nursing; equivalencies may be consideredA minimum of 5 years of applicable or relevant transferable past work experienceExperience with clients with acquired brain injuries, substance use, a history of conflict with the law, developmental disabilities and / or spectrum disorders, interaction with social agencies and / or experiencing psychiatric / personality disordersExtensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniquesExperience managing and / or operating an assisted living program is an assetDemonstrated an ability to develop programs tailored to the particular diverse needs of the individualExcellent verbal and written communication skill in EnglishKnowledge and experience in the areas of group process, individual counseling and crisis managementExtensive knowledge and experience in hiring, training and supervising staffAbility to motivate and organize a staff teamPreference for candidates with knowledge of non‑profit work environments, Public Health Authorities or Assisted Living Programs.
REQUIREMENTS
Ability to successfully complete a Criminal Records CheckAbility to successfully complete a character reference checkAbility to provide a record of work historyCurrent First Aid Certificate (please refer to the Certificates accepted in B.C. - WorkSafeBC )Evidence of compliance with the province’s immunization and tuberculosis control programsClass 5 driver’s licensePersonal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clientsCOMPENSATION
Annual Salary will be between $65,900 to $82,400 and will be based on experience and qualifications. This role is also eligible for the organization’s comprehensive benefits package. The salary range provided represents the total compensation plan for this position. Actual salary placement will be determined based on a variety of factors, including pay equity, market conditions, candidate experience, internal equity, and organizational priorities. Placement within the range is typically at the midpoint.
Important : Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.
DIVERSITY, EQUITY AND INCLUSION
At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.
For more information on Connective’s services and locations, visit our website at https : / / connective.ca /
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