Technical Support Analyst

Technical Support Analyst

The Technical Support Analyst is responsible for providing technical support via phone, email or portal for our client’s end users and systems.

Responsibilities

• Provide first level analysis of an incident and / or a solution to it in order to restore service
• Perform remote troubleshooting, installation and repairs using remote support tool
• Provide access to clients (Permission etc) password resets, unlocking accounts through Active Directory.
• Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.
• Administer and maintain end user accounts, permission, and access rights.
• Ensure network connectivity of all workstations
• Monitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.
• Move, add and / or update end user technology-related devices which include updating Configuration Items
• Populate and administer knowledge base and other self-help tools with proven solutions to common technology-related problems.

Qualifications

This is a remote work from home position, located in Toronto, ON with an annual salary of $50,000.00 – $53,000.00 plus benefits.