Sales Support Coordinator & Administrator

Job Description

Job Description

MacDonald Search Group is partnering with a leading Canadian home‑services company in their search for a Sales Support Coordinator & Administrator. This new team member will support the Vancouver sales team and convert inbound HVAC and emergency heating / cooling / hot water inquiries into booked in‑home appointments and while providing operational support. Our client is growing locally and nationally which could lead to long term career growth for the right person!

Role summary

Act as the primary contact for inbound phone and web leads. Qualify customers, book appointments, maintain CRM records, coordinate emergency requests, and support sales and field teams with administrative tasks.

Key responsibilities

• Answer inbound calls and web leads; qualify and book in‑home appointments.
• Nurture leads through the sales process until appointment conversion.
• Become proficient in the CRM and company operations.
• Coordinate emergency service requests with dispatch and technicians.
• Provide administrative support for rebate applications and post‑sale follow‑up.
• Maintain accurate records, track performance metrics, and suggest process improvements.
• Develop product knowledge and sales skills to improve conversion rates.

Ideal candidate

The successful candidate will be rewarded with a competitive compensation / benefits package and long term growth opportunities. If you would like to be considered, please forward your resume ASAP!