- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 40 hours per week
- Education :
- Expérience :
Education
- College / CEGEP
- Business / commerce, general
- Customer service management
- Project management
- International business / trade / commerce
- or equivalent experience
Work setting
- Industrial plant
- Aviation / aerospace manufacturing
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Sell merchandise
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Complete and process international purchase orders
- Review purchase order claims and contracts to determine compliance with company policy
Computer and technology knowledge
- Database software
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI / CO / HR / MM / OT SD)
- MS Access
- MS PowerPoint
- JD Edwards
- Spreadsheet
- Electronic mail
- Inventory control software
Area of specialization
- Project management
- Strategy
- Technical support
- Custom fabrication
- Aerospace engineering
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
Personal suitability
- Client focus
- Efficient interpersonal skills
- Flexibility
- Organized
- Reliability
- Team player
- Judgement
- Ability to multitask
- Dependability
- Quick learner
Screening questions
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Experience
3 years to less than 5 years
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- On-site amenities
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for...
call centre agent - customer service
Answer inquiries and provide information to customers. Explain the type and cost of services offered. ...
Customer Service Agent
Are you a people person who loves to chat, connect, and make a difference in the lives of others? Do you have a knack for communication and a sprinkle of customer service magic? If you’re tech-savvy and can type like the wind, we want to hear from you!. Empathize with the callers and provide them wi...
Customer Service Agent
As a Customer Service Agent for our. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Advisory services, Call centres. ...
Customer Service Agent
Are you a people person who loves to chat, connect, and make a difference in the lives of others? Do you have a knack for communication and a sprinkle of customer service magic? If you’re tech-savvy and can type like the wind, we want to hear from you!. Empathize with the callers and provide them wi...
Customer Service Representative (Canada) – Day, Evening and Overnight Agent, 24/7/365
Leveraging their expertise in customer service and Teladoc Health services, they adeptly manage inbound and outbound calls, coordinate transfers to clinicians, schedule intakes and appointments, and consistently deliver top-tier service. The Customer Service Representative (CSR) position is pivotal ...
Bilingual Customer Service Agents Banking
Strong interpersonal customer service and communication skills areessential to ensure highquality support and a positive customerexperience. Bilingual CustomerService Representative. Flexibility is required to support a Canadawide clientbase with varying customerdemand. Rotatingwork schedule to acco...
Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre | Air Canada
Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre. Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre. As a Customer Sales and Service Agent in our Aeroplan contact centre, you are the voice of the Aeroplan program. Support customers in the navigation of the techno...
customer service agent
Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Explain the type and cost of services offered. ...
Bilingual Customer Sales and Service Agent - Call Centre | Air Canada
As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. Bilingual Customer Sales and Service Agent - Call Centre. Bilingual Customer Sales and Service Agent - Call Centre. Right now, Air Canada is looking...