Dispatch Centre Operator

The Kelowna Fire Communication Centre handles all 911 calls for over 58 fire departments within the regional Districts of the Central Okanagan, Okanagan Similkameen, Kootenay Boundary, East Kootenay, Vernon and Okanagan Indian Band (OKIB). Our dispatch team processes emergency and non‑emergency radio and telephone calls for over 40,000 incidents each year. This is an ideal job for an independent thinker with good computer skills who can listen and multitask while typing a minimum of 40 words per minute. You must be physically able to sit for long periods, be able to work 10‑hour day shifts and 14‑hour overnight shifts, and handle a flexible work week comprised of scheduled and relief shifts averaging 42 hours per week.

Responsibilities

• Understand, operate and maintain equipment used in the receipt, retention and retrieval of all calls.
• Complete all records, maps and pre‑plans as required.
• Process emergency and non‑emergency calls effectively and in a timely manner.
• Differentiate between fire prevention, fire suppression, support services and specialty skills within the department.
• Maintain knowledge of the geographic layout of the City of Kelowna and the Regional District.
• Understand basic fire codes, various information retention systems, and mapping and pre‑plan systems used by the Fire Department.

Applicants must be able to :

Work Conditions

Internal Candidates

Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4 : 00 pm on December 30 2025.

Testing

Testing will be required.

Pay

Pay Rate : $37.11 per hour.

Documents Needed to Apply

Required Documents

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (

#J-18808-Ljbffr