Customer Service Officer

Unlock Your Potential. Live Your Ambitions.

At National Bank Optimum Mortgage, we do more than offer mortgages—we empower dreams. We specialize in flexible mortgage solutions tailored to clients from all walks of life, including those who are self-employed or navigating credit challenges. Join a team that’s redefining what it means to support homeownership.

As a Customer Service Officer, you’ll play a key role in helping us meet our goals by supporting the branch with essential administrative functions and managing critical operational processes. Your attention to detail and commitment to excellence will ensure our internal systems run smoothly and our clients receive the outstanding service they deserve.

Your role:

• Accurately process a variety of administrative tasks, including loan payouts, payout statement creation, renewals, and payment processing.
• Support the branch lending team by ensuring all procedures are followed with precision and efficiency.
• Respond to client inquiries via phone and email, providing timely and helpful assistance.

Your Team:

When you join us, you become part of a passionate, client-focused team. You’ll report to the Manager, Customer Service and work alongside professionals who are committed to helping clients achieve their homeownership goals—no matter their financial background. With access to training, support, and growth opportunities, you’ll be empowered to make a meaningful impact while advancing your career.

Requirements:

• Some post-secondary education or equivalent experience.
• At least 1 year of experience delivering excellent customer service.
• A background in banking or financial services is an asset.
• 1+ years of administrative experience, ideally with exposure to mortgage processing.
• Proficiency in Microsoft Word and Excel