Compensation Specialist

Distributor Services is looking for a bright and enthusiastic individual to join the DS Knowledge Management Centre team as a Compensation Specialist. Reporting to the Manager of Distributor Services KMC, this role will be accountable for providing consistent and timely support to our internal and external customers, with a primary focus on managing the compensation administration to advisors across multiple Distribution Channels.

Position Responsibilities :

Conduct all accountabilities in compliance with privacy, legal, and regulatory requirements

Processing Advisors’ compensation must be completed, reconciled, audited and delivered within critical timelines

Manage both AWD and non-AWD volumes, with particular emphasis on time-critical functions while maintaining service standards in a high-volume environment

Responsible for annual tax remittance, amendments and reporting to Revenue Canada (CCRA)

Ad-hoc complex, escalated and time-sensitive compensation business needs and problems with particular emphasis on relationship management, situational communication and solution oriented responses.

Communicate clearly and concisely to support problem resolution in the shortest possible timeframe and support contact centre inquiries and encourage collaboration between teams, both within Distributor Services and with other Business Units

Conduct ad-hoc analysis as required, leveraging MS Excel and other tools

SME for DS Compensation and develop a comprehensive understanding of Company Policy and an in-depth understanding of advisor compensation for all distribution channels

Participate in projects and assignments; manage the impact that any resulting changes will have on the team’s processes and Advisor / Distributor experience

Understanding and supporting our partners in Manila (the MBPS team) and working with them to improve compensation processes

Continuous assessment and improvement of processes to improve service to customers, workflows and identify gaps, assess, log and own process improvements

Ownership of documentation by Identifying gaps, assess, log and own knowledge management (YODA) documentation updates

Required Qualifications :

Exceptional oral and written communication skills

Strong mathematical, analytical and problem-solving skills

Intermediate / advanced MS Excel user

Organizational and priority management skills with strong attention to detail

Demonstrated coaching and mentoring skills

Solution oriented, demonstrated judgement and decision making skills

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec

Preferred Qualifications :

Proficient with Distributor Services systems (AWD, DSS, FASAT / FASATWeb, Lotus Notes, Repsource)

Strong working knowledge of Distributor Services and DS Compensation policies, procedures and concepts

When you join our team :

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https : / / www.manulifeim.com / institutional / tw / en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 recruitment@manulife.com。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$50,700.00 CAD - $84,500.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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