Manager, IT Operations & Technology Services

Manager, IT Operations & Technology Services

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Overview

ATS Corporation is an industry‑leading automation solutions provider that addresses the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences, transportation, food & beverage, consumer products, and energy. Founded in 1978, ATS employs over 7,000 people at more than 65 manufacturing facilities and over 85 offices worldwide.

Responsibilities

• Support the development and execution of strategic plans for IT service delivery aligned with organizational goals and ITIL best practices.
• Contribute to the creation and maintenance of a 2‑3 year end‑user technology roadmap.
• Assist in identifying opportunities for service improvements and operational efficiencies.
• Collaborate with senior leadership to assess emerging technologies and recommend solutions that align with business needs.
• Manage and optimize endpoint technology lifecycle, including desktops, laptops, mobile devices, software, and collaboration tools such as M365, VDI, ITAM, AV, and software delivery.
• Ensure ITIL processes (incident, problem, change, and service level management) are effectively implemented and followed.
• Oversee day‑to‑day service desk operations, including monitoring performance and recommending process improvements.
• Lead a team of IT professionals across multiple locations, providing coaching, mentoring, and development opportunities.
• Collaborate with vendors to support the delivery of IT services and solutions, participating in vendor evaluations and managing vendor relationships to ensure service quality and business value.
• Support budget and headcount management within the team.
• Work closely with IT leaders, department heads, and business stakeholders to understand and meet IT service needs, ensuring effective communication between IT service teams and other departments.
• Assist in project planning and management following established IT project methodologies and support IT integration during M&A activities.
• Represent the IT Operations & Technology team in relevant IT meetings and forums.

Qualifications

Location

Cambridge, Ontario (On‑site)

Benefits & Opportunities

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

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