eCommerce Operations Specialist

eCommerce Operations Specialist

Overview:

The eCommerce Operations Specialist will play a key role in the digital transformation with our client. You will provide valuable support and UAT during the project build and launch, training and support for a wide range of users and manage day-to-day activities as well as managing ad hoc projects.

The ideal candidate will be an organized, detail-oriented and used to managing projects and meeting deadlines. You are comfortable learning new applications and prioritizing work effectively. Acting as an “eCommerce evangelist”, you will support a wide range of stakeholders with support and training with the goal of driving a best-in-class ecommerce experience.

Responsibilities:

• Become the internal expert on the backend systems for our eCommerce platform - able to make changes to our taxonomy and our PIM when required
• Manage digital assets within a PIM
• Provide end-user support to users, both external customers and internal groups such as sales, on all areas of the website from technical issues such as bugs to user-related issued like password resets
• Train the sales team on how to support their customers to drive customer engagement and adoption of online ordering
• Handle ad-hoc requests on site issues
• Troubleshoot potential bugs
• Perform QA on fixes
• Review product titles, descriptions, categorization, and keywords to ensure they meet established guidelines
• Manage promotional campaigns, banners and landing pages to meet stakeholder timelines while maintaining ecommerce best practices
• Inspecting the end-to-end customer journey and shopping funnel (landing pages and checkout options), to ensure their visual appeal, accuracy, and ease of use
• Regular monitoring and auditing customer journey to ensure product listings and landing pages are maintained and updated
• Assist in the design and execution of projects and technical enhancements to accomplish best in class customer experiences
• Product data review for Noble’s Product Information Manager

Key Focus Areas

• Subject Matter Expert (SME) for the eCommerce platform and various integrated applications
• Key support person for the company
• Maintain training, administrator and ecommerce guidelines documents, updating regularly

Qualifications:

Must Haves

• Degree/Diploma in Commerce, Management, or Information Technology or related discipline
• Two (2)+ years' administrative experience in eCommerce environment
• Able to work effectively in a corporate environment dealing with diverse groups including sales, external product vendors, marketers, the pricing team etc. with tact and diplomacy
• Detail orientated, deadline-driven and able to multi-task with solid organizational & time-management skills
• Team player with willingness to work cooperatively across all departments and organizational levels to meet business objectives.
• Flexibility to adapt to the needs of a growing and changing organization.
• Strong work ethic to enthusiastically create, persist and achieve ambitious goals.
• Resourceful and innovative at tackling challenges in a sustainable, proactive fashion.
• Ability to read, write and speak English at a proficient level.
• Professional, diplomatic and uses discretion in dealing with colleagues, vendors, managers and stakeholders

Nice to Have

• Project Management Experience

Job 70503