Reservations & Sales Lead

Do you have a deep passion for guest experience and a talent for turning inquiries into unforgettable adventures?

Radventures is seeking a Reservations & Sales Lead to build, lead, and elevate our reservations functions while driving meaningful revenue growth through world-class guest engagement. In this high-impact, hands-on leadership role, you will work closely with guests, your team, and other departments to maintain service excellence, optimize sales opportunities, and continuously improve processes across our growing business to ensure exceptional guest experiences.

Company Overview :

Surrounded by Banff National Park’s peaks, Radventures has quickly become a premier adventure tour operator in the Canadian Rockies. Since 2020, we have grown rapidly by delivering exceptional guest experiences and fostering a company culture built on connection, fun, and results.

Position Overview :

In this Reservations & Sales Lead role, you will be responsible for :

• Leading and motivating the reservations team to consistently achieve guest satisfaction and revenue goals
• Ensuring all guest inquiries are answered promptly and professionally across all channels
• Driving revenue through proactive sales, add-ons, and inquiry follow-up
• Implementing and refining systems and workflows to maximize efficiency and conversion
• Collaborating with Marketing and Operations to align guest communications, promotions, and overall experience strategies

This role is ideal for someone who combines hands-on customer service, sales acumen, and team leadership with the ability to take ownership of results and performance metrics.

Key Responsibilities :

Guest Engagement & Sales Leadership :

Team Leadership & Performance :

Systems, Tools & Process Development :

Collaboration & Strategy :

Problem Solving & Conflict Resolution :

Your Unique Traits :

Requirements :

Position Type, Hours & Location :

Rewards at Radventures :

Compensation :

Other Benefits & Perks :

We are excited to invite qualified candidates to apply by submitting a resume and cover letter to :  reservations@radventurescanada.com

Radventures is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.