Director, Product Design

Build a best-in-class Product Design practice and implement transformative changes that drive lasting impact

As the Director of Product Design, you will drive the design vision and execution, playing a critical role in differentiating Coveo’s product in a competitive market.

In this role, you'll report to the SVP Products and collaborate closely with product management and engineering leaders to meet strategic objectives across all Coveo products.

Your leadership will be crucial in modernizing and elevating the product experience, tackling complex challenges, and delivering significant outcomes through design excellence.

What makes this opportunity exciting?

Coveo is at the forefront of innovation, transforming how businesses harness search and generative AI. We create solutions that empower our customers to deliver personalized digital experiences to their users.

You get to play a pivotal role in integrating design practices and laying the foundation for groundbreaking AI solutions that redefine user engagement and business success.

What your impact will translate into :

• Representing the design practice and showcasing the value of user centric product experiences at senior leadership level.
• Elevating, defining and standardizing design quality standards across the organization.
• Implementing advanced user research methodologies and iterative design processes to drive product evolution, as well as increase conversion, usability and engagement rates.
• Driving the comprehensive adoption of a design system to reduce usability issues and ensure high-quality outcomes. By streamlining workflows, you'll create a scalable, adaptable framework that enables faster iterations, aligns with evolving user needs, and keeps our design process robust and future-proof.
• Driving continuous improvement and design excellence to support key metrics for product effectiveness, by integrating design thinking practices and facilitating relevant workshops.
• Empowering the team to confidently explore new customer problems, innovate, and implement solutions quickly. By fostering accountability, decisive action, and alignment with a forward-looking design vision, you will cultivate a flexible, resilient team ready to tackle future challenges.

What will qualify you for the role :

5+ years of experience managing design teams and 10+ years of experience in product design, crafting exceptional user experiences and demonstrating significant industry impact, supported by a robust portfolio or case studies.

Relevant higher education design-related degrees are a strong asset.

• Proven leadership in shaping a standout product experience and building a successful UX team that is committed to advocating for designs grounded in user needs, rigorously tested, and fastly iterated.
• An exceptional capacity to influence and build strong relationships across the organization. Your self determination and drive allow you to secure buy-in from the most skeptical of stakeholders.

What would make you stand out :

• You have a profound understanding of engineering-driven environments and product management practices. That allows you to translate complex concepts into simple, intuitive solutions and contribute to product roadmap decisions.
• You are a leader who deeply values collaboration and actively listens to incorporate feedback from diverse teams and customers alike, ensuring that every voice contributes to the collective success.
• You stay at the forefront of the Product Experience space and are deeply rooted in the design community.

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

We know that applying for a new role is a lot of work and we really appreciate your time.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population.

Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position.

Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees.

Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored.

This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people.

We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills.

In-person

This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations.

Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.

Hybrid

Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.

Remote

We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.