Team Leader Medical Underwriting

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.

Job Title: Team Leader Medical Underwriting Department: Client Solutions Competition: 87133 Internal/External: Both Employment Type: Full Time Permanent Location: Flexible, Any location Salary: Comprehensive Compensation Reports To: Manager

Role Summary:

Reporting to the Operations Manager, Client Solutions, the incumbent in this role is responsible for leading and developing a multi-disciplinary team that handles the Medical Underwriting of individual and group benefits. The team also responds to inquiries from various internal and external stakeholders such as Broker / Corporate Sales, other Blue Cross plan sponsors.

The incumbent ensures the team meets productivity and quality standards; plans, coordinates and directs team members’ training and development programs and assesses workflow and operating procedures to devise the most efficient and effective methods of accomplishing the work to meet policy and client requirements. This is a production environment.

Key responsibilities:

• Team oversight, including the day-to-day application of organizational policies and procedures. Assigns/establishes job duties and responsibilities, provides workflow management, quality review, coaching, and mentoring to achieve optimal effectiveness. Monitor performance of staff members and encourage career growth within the department.
• Team management activities, including: recruitment and hiring, goal setting, performance reviews and performance management, and other related employee-management tasks.
• Coordinates with the Training Consultant to effectively manage training materials and activities for the team.
• Analyzes individual and team performance
• Identifies process improvement opportunities to ensure attainment of key performance metrics
• Provides timely and accurate reporting to management team, performs trend analysis, and anticipates volume fluctuations and impact to service levels
• Provides analysis and thought leadership around cost optimization, ensuring expenses are controlled for the department.
• Manages escalated service issues
• Represents the team at various meetings and holds regularly scheduled team meetings.
• Collaborates with other team leaders to ensure consistent business practices and processes.
• Work closely & maintain relationships with external partners [Blue Cross Life Chief Medical Underwriter, paramedical services, physicians]
• Participates in annual Medical Underwriting audit activities

Qualifications:

Education: Bachelor's degree in business or a related field is preferred.

Work Experience: 3 to 5 years of operational experience, 2 to 3 years leadership experience.

Other Qualifications:

• Proven ability to manage multiple competing projects and deadlines.
• Must have excellent customer service, verbal/written communication, and strong analytical and organizational skills.
• Enjoys working in a fast-paced, ever-changing environment and are flexible to changing priorities.

Computer Skills: Microsoft knowledge and strong computer skills are a must, knowledge of Salesforce and other workflow tools would be an asset.

Language Skills: Bilingualism would be considered an asset.

If you are interested in working with a team of professionals in a challenging role and you possess the necessary qualifications, please follow the instructions for applying online via the Medavie Blue Cross Corporate website by clicking on the link below.