RPN / RN Nurse Care Manager (Care Designer)

Job Description

Job Description

Our Purpose

At Nurse Next Door, our purpose is Making Lives Better through Happier Aging . We help seniors remain in their homes for as long as they choose by caring deeply, connecting to their hearts, and empowering them to continue doing what they love most. We are not just a home care company—we admire people and seek to make a meaningful difference every day.

When you join Nurse Next Door, you become part of a growing organization that is changing the way home care is delivered.

About the Role

The Care Designer plays a critical leadership role in delivering exceptional client experiences while driving business results through caregiver leadership and operational excellence. This role requires someone who can “ hustle with heart ”—balancing compassion with accountability, autonomy, and results.

Care Designers are self-led leaders who take ownership of outcomes, thrive in a collaborative environment, and are inspired by building meaningful relationships with seniors, families, caregivers, and community partners.

Key ResponsibilitiesConsult Conversion & Community Engagement

Conduct Caring Consults , assessing clients’ physical, emotional, and environmental needs

Develop and recommend personalized care solutions aligned with client goals

Achieve a 90% consult conversion rate

Act as a trusted advisor to clients and their families

Build and maintain relationships with community leaders and professional referral partners

Promote high-quality, innovative customer service and Nurse Next Door’s brand promise

Client Care Delivery & Experience

Attend all First Visits to ensure care plans and service agreements are executed properly

Conduct supervisory visits to ensure caregiver fit and quality of care

Develop, implement, and update individualized care plans

Educate clients on self-care and evaluate responses to care

Monitor risks, identify trends, and adapt care as needed

Coordinate care and evaluate outcomes based on client goals

Deliver a premium client experience with a target Net Promoter Score (NPS) of 9+

People Leadership

Lead, coach, and support the caregiving team to achieve results

Set clear goals, provide ongoing feedback, and coach in the moment

Recruit, train, and manage caregiver performance and availability

Foster a continuous learning environment, including Discovery Day and monthly in-service programs

Conduct First and Supervisory Visits to evaluate caregiver performance and engagement

Drive a positive employee experience with a target employee NPS of 9+

Scheduling Collaboration

Partner with the scheduling team to communicate changes in client needs and caregiver assignments

Ensure consistent client coverage, including urgent care needs and caregiver cancellations

Support scheduling as needed to meet operational requirements

Maintain AMS (Attendance Monitoring System – AlayaCare) below 5%

Ensure data accuracy and completeness in scheduling systems

Administration & Compliance

Maintain accurate and complete documentation, including care plans, client files, and employee records

Conduct quarterly audits to ensure 100% accuracy and compliance

Ensure compliance with provincial and federal legislation related to health, employment, and occupational health & safety

Approve visits and premiums in preparation for payroll and billing cycles

Availability

Part-time , primarily evenings and weekends

On-call availability for evenings, weekends, and holidays

Flexibility required (7 days per week availability)

Schedule provided 2 months in advance based on business needs

Compensation

$33.00 per hour

Reporting & Working Relationships

Reports to the Franchise Partner

Leads the Caregiving Team and Care Ambassador Team

Works closely with the Care Services Center

QualificationsRequired

Registered Practical Nurse (RPN) or Registered Nurse (RN) licensed to practice in Ontario

Valid CPR and First Aid Certification

Valid driver’s license and access to a reliable vehicle

Vulnerable Sector Criminal Record Check (updated every 5 years)

Negative TB test (updated every 5 years)

Experience & Skills

Strong computer skills; experience with G-Suite and electronic documentation systems (AlayaCare experience an asset)

Exceptional written and verbal communication skills in English

Strong organization, planning, time management, and multitasking abilities

Demonstrated experience setting and achieving goals

Customer service and leadership experience considered an asset

Vacancy Disclosure

This posting is for an existing vacancy .

Artificial Intelligence Disclosure

Nurse Next Door may use automated or artificial intelligence–based tools to assist with screening or reviewing applications for this position.

Hiring Decision Notice

Applicants who participate in an interview will be informed within 45 days of their last interview whether a hiring decision has been made. Notification may be provided in person, in writing, or electronically.

We Make Lives Better—starting with yours.

Join Nurse Next Door and help seniors live Happier Aging every day.