Sr. Application Support Engineer

Who We Are

Paymentus is an electronic bill payment solutions company looking for high performers to join our Application Support Engineering team. We are a SaaS provider built upon a massively scalable platform, supporting thousands of businesses and millions of transactions on a daily basis.

Who You Are

You are a self-driven support engineer with the ability to work in a fast paced environment and adapt to changing priorities. You have experience with and enjoy interfacing directly with customers over the phone and email, providing technical support through advanced troubleshooting, root cause analysis, and code fixes. You are a creative thinker with an appetite not only for solving complex problems, but also for designing and creating tools to improve both internal and customer experiences. As a well-rounded lover of technology, your expertise will cover areas of web services, databases, networking, and coding.

What You Will Be Responsible For :

• Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysis
• Serving as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and email
• Designing, writing, and enhancing tools for both internal and external facing users
• Training customers on best practice usage of the platform
• Using your knowledge and insight into customers’ needs to assist other teams in better servicing our clients while enhancing the platform
• Promoting and enhancing self-serve offerings for our customers
• Contributing to team improvement by identifying process and technical gaps
• Maintaining a high level of customer satisfaction, measured through surveys and feedback

This Role’s Requirements :

Nice To Have Skills :

What We Offer :

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

This role requires sitting or standing at a computer workstation for extended periods of time.

Position Type / Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 40 hours per week. Occasional evening and weekend work may be required as job duties demand.

Travel

No travel is required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

This is an existing vacancy