Implementation Manager

Our Professional Services team partners with our customers to design, build and launch our employee recognition and rewards platform. As an Implementation Manager , you’ll lead the charge in bringing our software solutions to life for customers. You’ll guide a team of implementation specialists, partner cross-functionally across the business, and ensure every project is delivered seamlessly from kickoff to launch. If you thrive in fast-paced environments, enjoy solving complex challenges, and love delivering results, this role is for you.

How you'll shape SaaS Implementations at Achievers :

• Act as the project lead for multiple customer-facing projects concurrently with small to mid-sized customer project teams.
• Manage all aspects of the implementation project including : facilitating remote working sessions and on occasion traveling onsite with the customer (restrictions permitting), managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices.
• Oversee and liaise with your Technical Consultant on strategic Solution Design, Requirements Gathering, User Acceptance Testing and any potential integrations
• Build and execute on communications plans and provide guidance to customers to support program implementation and user adoption.
• Utilize tracking and reporting tools (Mavenlink, JIRA, Confluence, , internal documentation) to ensure effective project management approach, knowledge transfer and business continuity.
• Ensure that all project documentation and the project workbook are signed off within appropriate timelines for the project.
• Provide input, direction and oversight with departments supporting your implementation projects including Development, Operations, Product and QA, as required.
• Meet or exceed departmental metrics and / or KPIs

Experience we feel will set you up for success :

Why Achievers is a Great Place to Work ™ At Achievers, we believe recognition is a powerful driver of connection. With more than million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit to see how we’re inspiring recognition everywhere. Our Approach to Total Rewards $78,000 - $90,000 reflects the salary range for this role, depending on experience, skills, and market data. We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way. Learn more . Benefits and Perk s for permanent full-time employees :   ✨ Rewards for your impact through our Recognition and Rewards program 🩺 Health Benefits and Life Insurance Coverage beginning on your first day 👶🏼 Parental Leave Top-up 🙌🏼 Employer matched RRSP contributions 🏖️ Flexible Vacation to recharge, so you can bring your best🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling🚀 Supported professional development and career growth (Linkedin Learning, mentorship)👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity 🧘‍♀️ Regular events designed to build connection, belonging, and well-being 🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools help our recruitment team but never replace decisions made by real people. We believe in a human-first approach to hiring, where your experience, personality, and potential are recognized by people, not algorithms, and where final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.