Customer Service Representative

We are looking for a motivated and detail-focused Customer Service Representative to join our team on a contract basis in North Vancouver, West Vancouver, and Downtown Vancouver, British Columbia. This position involves engaging directly with tenants in residential building lobbies to support the rollout of a new internet program. You will play a key role in providing excellent customer service and ensuring smooth program implementation. This position has a schedule from Tuesday to Saturday.

Responsibilities :

• Welcome tenants in the lobby and provide clear information about the new internet program.
• Assist tenants with the sign-up process, addressing any questions or concerns they may have.
• Register tenants accurately and maintain organized records of all interactions.
• Coordinate with the building manager to manage daily tasks and resolve tenant issues.
• Deliver printed notices directly to tenant doors to ensure effective communication.
• Maintain a positive and attentive demeanor while representing the company.
• Ensure all data entry tasks are completed with precision and efficiency.
• Participate in training to gain a thorough understanding of program procedures and engagement strategies.
• Strong interpersonal and communication skills to effectively interact with tenants.
• Exceptional organizational abilities and attention to detail for accurate record-keeping.
• Ability to work independently and manage tasks efficiently in an onsite environment.
• Proficiency in Microsoft Excel and Word for data entry and reporting.
• Comfortable handling inbound and outbound calls, as well as email correspondence.
• Prior experience in customer service, call centre operations, or order entry is an asset.
• Reliable and punctual, with a commitment to maintaining high standards of accuracy and attention to detail.
• Skilled in scheduling appointments and managing time effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.

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