Senior Processor, Investigations – Bilingual

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

As a member of our Business Contact Centre youll be accountable to ensure the successful delivery of a high standard of service while upholding compliance to internal controls and procedures within the functional assigned responsibilities to Business Banking products customers. As a Senior Processor Investigations you are responsible for acting as a key inbound point of contact for Business Banking clients to respond to basic client account inquiries and initiate basic service transactions. The role follows detailed instructions and documented client identification and authorization procedures to confirm and document service request details for all client activities. The Senior Processor Investigations is responsible for providing timely and detailed information and assistance with problem investigation and resolution or escalating complex matters in compliance with regulatory requirements and organizational policies and procedures. The role uses judgement regarding priorities and approaches to identify improvements that resolve ongoing service challenges and enhance the client experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How youll succeed

Client Engagement Perform implementation and / or client support tasks relative to the Business Banking products such as Canadian and US wholesale lockbox Acceptance of Payments MEBPS Canact and Cheque eDeposit Services. Ensure customer inquiries and complaints are handled in an efficient professional and timely manner.

Business Development - On behalf of clients liaise with internal business partners and external financial institutions for tracing of funds processed through Business Banking products supported by the Business Contact Centre (BCC). Reconcile and perform monthly independent balances on suspense accounts. Ensure the successful delivery of a high standard of service while upholding compliance with internal controls and procedures within functional assigned responsibilities.

Operational Support - Perform several operational tasks relative to the daily and monthly processing Business Banking products and application services and taking appropriate action according to established procedures. Ensure all mandatory documentation such as Product Legal Agreements and signed Payment Product Settlement Limit documentation with supporting evidence of credit existence are received prior to proceeding with implementation. Reconcile and perform monthly independent balances on suspense accounts. Ensure the successful delivery of a high standard of service while upholding compliance with internal controls and procedures within functional assigned responsibilities.

Who you are

Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. Youre passionate about growing your knowledge. You have a strong sense of curiosity.

Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

You know that details matter. You notice things that others dont. Your critical thinking skills help to inform your decision making.

You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

Values matter to you . You bring your real self to work and you live our values - trust teamwork and accountability.

Youre fluent in French and English to support business operations outside of Quebec Canada.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program

• defined benefit pension plan
• an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque 3rd

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking Business Banking Call Center Client Issue Resolution Client Service Customer Experience (CX) Ensure Compliance Group Problem Solving Investigating Operations Support Situation Analysis

Required Experience :

Senior IC

Key Skills

Loan Processing,Typing,Data Entry,Customer Service,Organizational skills,Basic Math,Computer Skills,Fraud,Microsoft Outlook,10 Key Calculator,Fair Housing Regulations,Food Processing

Experience : years

Vacancy : 1