Web Operations Specialist

Posted Friday, December 19, 2025 at 5 : 00 AM

WHO WE ARE :

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products. A true community partner, we could not be here without our over 161,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

Location and Status :

Thorold, ON, Full-Time Permanent, On-Site (with ad-hoc flexibility)

About the Role

We are seeking a technically skilled and detail-oriented Web Operations Specialist to manage and maintain the organization’s three websites. Reporting to the Director of Marketing, this role is responsible for overseeing day-to-day web operations, performing hands‑on website updates, and ensuring online content is, accessible, and aligned with the organization’s brand and marketing objectives.

The Web Operations Specialist works closely with internal teams and external partners to support digital marketing initiatives, enhance user experience, and continuously improve website performance and functionality.

Key Responsibilities

Website Management & Updates

• Directly perform updates to the organization’s websites, including posting new content, updating existing pages, and making minor front‑end code changes using HTML and CSS.
• Administer the back‑end content management system (CMS), including routine updates, plugin management, and troubleshooting minor technical issues.
• Maintain documentation related to website processes, access controls, and update schedules.

Collaboration & Brand Alignment

Performance, SEO & Accessibility

Digital Marketing Support

Qualifications & Skills

Education & Experience

Working Conditions

What’s In It For You

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team :

CAA Niagara is an equal‑opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier‑free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca. We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.

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