1.0 Permanent IT Intermediate Customer Support Technician- East RegionNear North District School Board • North Bay, Nipissing District, CA
1.0 Permanent IT Intermediate Customer Support Technician- East Region
Near North District School Board • North Bay, Nipissing District, CA
Il y a 3 jours
Type de contrat
- Permanent
Description de posteMinimum two year post-secondary diploma program in Computer Technology, Engineering, or in a related computer technology field. 1 to 3 years’ experience in desktop and customer support services. Vendor Specific Technical Certifications such as Microsoft Certified Professional (MCP), Apple Certified Associate and / or Cisco Certified Network Associate (CCNA) are all considered assets. Good working knowledge of Microsoft, Apple, and Google operating systems, platforms, hardware devices, and office productivity suites. Strong organizational, analytical, interpersonal, written, verbal communication skills with a focus on customer service and satisfaction. Excellent technical diagnostic skills with the ability to work independently. In depth working knowledge of micro / personal computer system technologies and peripherals, including operating systems, use and capabilities of application software, use of LAN / WAN and / or telecommunications networks, diagnostic software, anti-virus programs, and recovery procedures. Valid class “G” driver’s license and vehicle are required.
The Near North District School Board is Hiring!
1.0 Permanent IT Intermediate Customer Support Technician- East Region
Effective Immediately
Location : East Region : Sundridge, South River and Surrounding Communities
Duties & Responsibilities
- Integrate, test, configure, deploy, upgrade, maintain, and decommission all platforms, software, hardware, and applications used in a classroom, school office, or Board Office environment.
- Respond to support and training requests received through a Help Desk Management system or as directed by Customer Support Supervisor. Assist and support all users (staff, students, parents or guardians) with NNDSB promoted applications.
- Respond to and resolve hardware, software, and network related service interruptions. Document problem resolution and assist in maintaining knowledge base.
Qualifications
Skills Required
Other Requirements
Rate of pay : $29.16 to $31.98 per hour
All applicants must be legally eligible to work in Canada.
The Near North District School Board Is Committed To Supporting An Inclusive And Accessible Environment. Accessibility Standards Address Issues That Pose Major Barriers For People With Disabilities (i.e. Physical Barrier, Information Or Communication Barrier, Etc.). Please Ask Us How We May Help You By Contacting
Human Resources Department, Near North District School Board
963 Airport Road, PO Box 3110 North Bay, ON P1B 8H1
Phone (705) 472-7015 ext. 5077 - Fax (705) 472-5412
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10 Permanent IT Intermediate Customer Support Technician East Region • North Bay, Nipissing District, CA
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