Manager, Service Operations

Company : Finning Canada

Number of Openings : Worker Type :

Permanent

Position Overview :

Manager Service Operations

Location : Kamloops BC

Reporting to : Director Service Operations - Central BC

Introduction

At Finning we are redefining service delivery through innovation resource optimization and operational excellence. As Manager Service Operations you will play a pivotal role in leading the technical and work execution side of our service business across all lines in Kamloopsincluding shop field new equipment preparation welding and undercarriage.

This position is critical to ensuring customer expectations for equipment service and maintenance are consistently exceeded while driving branch performance. We are looking for a strategic knowledgeable leader who can set the vision develop operational plans and inspire teams to deliver exceptional results. If you thrive on leading complex operations improving processes and creating value for customers this is your opportunity to make a significant impact.

If you are passionate about leading teams improving processes and creating value for customers this is your opportunity to make a significant impact.

Whats in It for You

Competitive earning potential of $140000$150000 (salary bonus)

Comprehensive benefits from day one

Matching pension & share purchase plans

Paid vacation that grows with service

We recognize top talentand reward it accordingly.

Job Description : Major Job Functions

Organizational Leadership

Lead and manage staff including recruitment onboarding coaching mentoring and performance feedback

Foster a safe healthy workplace by ensuring compliance with all safety policies and practices

Support employee growth and development opportunities to build future talent

Operational Management

Plan schedule and manage service workload and resources to meet customer expectations

Oversee and monitor the work order process to ensure accuracy and efficiency

Identify and implement opportunities to improve service delivery and operational performance

Manage service operations and assets to achieve optimal financial results aligned with corporate strategy

Provide effective planning management and reporting of service financial results assets and facility requirements

Core Competencies

Customer Focus : Build strong relationships and deliver customer-centric solutions

Commercial Mindset : Apply financial and business acumen to drive results

Decision Quality : Make sound decisions in complex ambiguous environments

Cultivates Innovation : Embrace change and champion new ideas and solutions

Drives Results : Set priorities and execute plans with urgency and accountability

Develops Talent : Build strong teams and future leaders

Situational Adaptability : Adjust approach to fit changing circumstances

Courage : Address challenges head-on and communicate with clarity and conviction

Education & Experience

510 years in a mechanical service environment

Supervisory or team leadership experience

Experience working in a unionized environment with knowledge of collective agreements

Strong verbal and written communication skills

Excellent interpersonal skills with the ability to build strong relationships

High attention to detail and accuracy

Strong time management and organizational skills

Proven leadership coaching and mentoring capabilities

Proficiency in MS Office Suite and service support systems

Sound knowledge of current products services and Caterpillar dealer relationships

Understanding of service agreements and warranty practices

Knowledge of Finnings work order cycle Leaders in Action and collective agreements

Adherence to Finning policies and safety standards

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and / or mental or physical Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process please inform your recruiter.

Required Experience :

Manager

Key Skills

Customer Service,ABAP,Apps,Electronics Engineering,Large Account Management,Client Services

Employment Type : Full-Time

Experience : years

Vacancy : 1