user support technician

Education

• Secondary (high) school graduation certificate

Work setting

• Computer hardware or software retailer / wholesaler

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

• 3-4 people

Experience

• 1 year to less than 2 years
• Durée de l'emploi : Temporaire
• Langue de travail : Anglais
• Heures de travail : 30 to 40 hours per week