Manager, Membership & Stakeholder Stewardship

• Customer-Centred Approach: Builds and maintains trusted professional relationships with members partners and stakeholders that reflect Discover Saskatoons values and commitment to community growth.
• Integrity and Accountability: Upholds transparency professionalism and responsibility in communication data handling and decision-making.
• Collaboration: Works proactively with internal teams and external partners to align goals share insights and deliver consistent results and support communications and joint initiatives.
• Adaptability: Responds effectively to evolving priorities market changes and operational needs while maintaining composure and focus.
• Continuous Improvement: Actively seeks feedback and identifies ways to improve member engagement reporting and operational efficiency.
• Community Engagement: Represents Discover Saskatoon with pride and enthusiasm at community and industry events fostering goodwill and visibility.
• Strategic Thinking: Balances relationship-building with business priorities ensuring all actions support Discover Saskatoons strategic plan.

• Customer-Centred Approach: Builds and maintains trusted professional relationships with members partners and stakeholders that reflect Discover Saskatoons values and commitment to community growth.
• Integrity and Accountability: Upholds transparency professionalism and responsibility in communication data handling and decision-making.
• Collaboration: Works proactively with internal teams and external partners to align goals share insights and deliver consistent results.
• Adaptability: Responds effectively to evolving priorities market changes and operational needs while maintaining composure and focus.
• Continuous Improvement: Actively seeks feedback and identifies ways to improve member engagement reporting and operational efficiency.
• Community Engagement: Represents Discover Saskatoon with pride and enthusiasm at community and industry events fostering goodwill and visibility.
• Strategic Thinking: Balances relationship-building with business priorities ensuring all actions support Discover Saskatoons strategic plan.

• Program Leadership: Lead the Discover Saskatoon membership program ensuring satisfaction retention and value delivery.
• Member Recruitment and Onboarding: Recruit and onboard new members with a seamless and welcoming experience.
• Member Communications: Plan and execute member communications including newsletters renewals and engagement events.
• Database Management: Maintain the membership database and provide regular performance reports and insights.
• #Saskatooning Program Oversight: Manage the #Saskatooning customer service training program tracking and reporting on metrics program improvement opportunities and future training opportunities.
• Program Enhancement: Continuously assess and enhance member benefits services and engagement opportunities.

• Primary Liaison: Serve as the primary liaison to SDMH Inc. supporting General Managers Board Members and participating hotels.
• Coordination and Communication: Coordinate SDMH meetings reports communications and ROI summaries ensuring timely follow-up and alignment.
• Initiative Development: Develop and execute new hotel-related initiatives communications plans reports and ROI summaries for SDMH initiatives.
• Performance Tracking: Track and communicate DMF performance campaign results and other key metrics tied to SDMH priorities.
• Executive Support: Prepare briefing materials and dashboards for the CEO and SLT to support SDMH engagement.
• Cross-Departmental Collaboration: Collaborate across departments to ensure SDMH-aligned initiatives are delivered effectively.
• Industry Awareness: Monitor tourism and hospitality trends to identify emerging opportunities and challenges.

• Stakeholder Engagement: Maintain strong relationships with hotel partners and other key stakeholders capturing feedback and identifying shared priorities.
• Advocacy Support: Provide insights to support the CEOs advocacy and government relations efforts ensuring partner perspectives are reflected in strategy and communications.
• Alignment and Collaboration: Champion collaboration and alignment across Discover Saskatoon and its partners to advance shared goals.

• Business Planning: Contribute to annual business planning performance measurement and strategic initiatives.
• Data and Reporting: Lead reporting for membership engagement and SDMH partnerships providing data-driven insights.
• Budget Management: Manage budgets for membership and SDMH programs with fiscal accountability.
• Organizational Alignment: Support initiatives that align with Discover Saskatoons sustainability inclusion and destination stewardship priorities.

• Team Collaboration: Collaborate with Marketing Business Development and Leadership teams on partner communications and joint initiatives.
• Program Support: Support activations campaigns and grant-funded programs that engage members and hotels.
• Representation: Represent Discover Saskatoon at industry and community events.

• Membership Retention and Engagement: Achieves a minimum 90% annual member retention rate and demonstrates year-over-year growth in engagement through participation metrics renewals and program activity levels.
• Reporting and Accountability: Delivers 100% of SDMH and membership reports on time maintaining 95% accuracy across data submissions ROI summaries and performance dashboards.
• Stakeholder Collaboration: Achieves a 90% or higher partner satisfaction score through regular feedback surveys and measurable improvement in hotel and member collaboration initiatives.
• Program and Event Execution: Ensures 100% completion of scheduled member communications renewals and engagement events meeting defined timelines and achieving participation targets.
• Strategic and Brand Contribution: Demonstrates measurable impact on Discover Saskatoons visibility and strategic goals with evidence of favourable media coverage community partnerships and alignment with sustainability and inclusion initiatives.

• CRM & Membership Systems: Proficient in platforms like Simpleview HubSpot or similar CRMs for member tracking renewals and performance reporting.
• Project Management: Skilled in project management tools and planners to coordinate initiatives and communications on schedule.
• Collaboration Tools: Uses Microsoft Teams Outlook and SharePoint for effective communication and coordination.
• Event & Engagement: Experienced with Eventbrite Mailchimp and Canva for events member outreach and campaigns.
• Data & Reporting: Proficient in Excel Power BI or Google Sheets for analysis and dashboard reporting.
• Digital and Marketing Tools: Comfortable with Meta Business Suite Hootsuite and other social or media tracking platforms to support marketing and communication objectives.

• Experience: Minimum 5 years of progressive experience in stakeholder relations membership engagement tourism or business development.
• Education: Post-secondary education in business tourism hospitality communications or a related field is considered an asset.
• Technical Proficiency: Strong written and verbal communication skills with demonstrated experience using digital tools reporting platforms and Microsoft 365
• Knowledge: Understanding of tourism destination marketing and partnership development.
• Community Connection: Genuine interest in community engagement and advancing Saskatoons visitor economy.
• Mobility: Ability to travel within Saskatoon and regionally for meetings and industry events (approx. 510 days per year).

Required Experience:

Manager