Customer Service Representative

Overview

Job Summary : The Customer Service Representative role is responsible for providing support to the Sales Team and providing a consistent first point of contact for clients through excellent telephone and email communications skills. Other duties may be assigned as necessary. Integrity, vision, professionalism and passion are key components of this position.

Responsibilities

• Enter new customer data and update changes to existing accounts in the corporate database.
• Receive / Review & Input customer orders into computer system.
• Make outbound follow-up calls to existing customers via telephone and e-mail, cross-sell and up-sell where product availability is limited.
• Communicate with clients regarding direction, deliverables, and next steps.
• Record all orders relating to the client (Excel).
• Communicate with internal departments (purchasing, shipping, sales) of the business as necessary.
• Work closely with the Production and Purchasing to answer any questions they may have concerning current and future orders.
• Respond to customer inquiries to determine needs, provide recommendations and quotes, and assist customers with the order process. Obtain information for future contact.
• Develop personal relationships while gaining a clear understanding of customers\' business and requirements.
• Provide the production team with key account forecasts and communicate changes to facilitate sales and operational planning.
• Suggest process improvements to enhance quality, efficiency, or communication.
• Follow up on pending issues / orders.
• Isolate and identify areas of improvement.
• Prepare and submit regular CSR, Order and Input / Call reports.
• Perform all other duties as assigned.
• Travel as required to key accounts and trade shows.
• Attend periodic sales training where applicable.
• Perform other duties related to customer service as assigned.

Qualifications

Compensation

Compensation Range : $45,000–$50,000 annually

Vacancy Status

Vacancy Status : New headcount added to support organizational growth

AI Disclosure

AI Disclosure : Our recruitment process includes the use of AI-assisted tools to support candidate application and resume screening. Final hiring decisions are made by human reviewers.

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