Sr. Analyst, Technical Ops & Support

TransUnions Job Applicant Privacy Notice

What Well Bring :

At TransUnion we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions our mission is to help people around the world access the opportunities that lead to a higher quality of life by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer we are improving the quality of life for individuals families communities and local economies around the world.

What Youll Bring :

Bachelors degree in Computer Science Information Technology or a related field OR equivalent experience.

3 5 years experience in a technical applications support role and / or system administration capacity

Proficiency troubleshooting and resolving complex technical issues in enterprise applications.

Experience with application monitoring tools SQL and scripting languages (e.g. Python PowerShell).

Ability to work under general supervision and actively manage multiple priorities.

Technical Experience in the following areas :

Linux / Unix Operating Systems

Java Springboot JBoss

Splunk

Wed Love to See :

Credit Industry Experience is a plus

Cloud Experience (AWS Azure)

Familiarity with ITIL processes and best practices

Microsoft Sharepoint Experience

Scripting or Programming experience (Bash Python Java C)

Impact Youll Make :

The Sr. Analyst Technical Ops & Support is a key role responsible for ensuring the reliability availability and performance of critical TransUnion applications. This individual will troubleshoot complex issues implement solutions and support system enhancements to meet business needs. The Sr. Analyst will collaborate with cross-functional teams including developers business analysts and end-users to ensure seamless application performance and user satisfaction. The role will primarily focus on assisting with lower environment upgrades to core technologies.

Under general supervision respond to requests for technical application assistance from customers and Tier I Support within TransUnion including : technical application assistance application errors application configuration / setup electronic transactions systems status and downtime procedures for any of TransUnion products and systems.

Communicate problem issues with other support members IT groups and external vendors to troubleshoot system problems and resolve application issues. Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed.

Implement designed solutions for proactive monitoring alerting and reporting using available tools and expertise.

Provide after hours on-call coverage as required.

The expected pay range for this position is $61000 - $91000 annually. The pay

information provided for this position reflects a reasonable estimate of the range of expectedcompensation for this job. At TransUnion actual compensation is based on careful consideration ofmany factors such as (but not limited to) an individuals education training work experience job related skill set location and industry knowledge as well as the scope and responsibilities of theposition and market addition variable compensation is based on applicable companyguidance and plan documents as well as performance.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available including for applicants with disabilities in accordance with applicable laws.

TransUnions Internal Job Title :

Sr Analyst Applications Support

Required Experience :

Senior IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 61000 - 91000