Bilingual Disability Claims Specialist, Group Insurance

What is the opportunity?

As a Bilingual Disability Claims Specialist in Group Insurance, you will be part of a supportive, multidisciplinary team with expertise across diverse fields dedicated to ensuring excellent client service while managing risk strategies that impact on the company’s reputation, regulatory risk, client relationships, financial results and business retention.

Group claims are a team effort! You will be navigating employer relationships, coordinate return-to-work plans, and manage multi-party communication – making stakeholder management a key part of your role.

Ready to make a difference? Let’s empower lives, strengthen communities, and build a brighter future—one claim at a time!

This role is open to candidates from the following provinces: Ontario, Quebec, New Brunswick, Nova Scotia, Alberta, Manitoba, and Prince Edward Island.

What will you do?

• Adjudication: Fairly and objectively assess disability claims using a multidisciplinary approach, prioritizing critical tasks while ensuring compliance with policies, procedures, and regulatory requirements.
• Communication: Deliver clear, empathetic, and timely communication to clients, employers, and partners, particularly when handling sensitive decisions such as claim denials.
• Critical Analysis & Decision Making: Use critical thinking to make informed, timely decisions based on thorough evaluations of claim details.
• Negotiation and Resolution: Clearly articulate claim decisions in writing and verbally to address concerns, foster mutual respect, and manage escalations effectively.
• Claim Management: Efficiently and accurately manage a high-volume caseload, calculate benefit payments, and implement return-to-work strategies to support claimants’ recovery.
• Stakeholder Building: Cultivate strong relationships with key stakeholders and claimants to facilitate recovery and successful return-to-work outcomes.
• Cross-Functional Collaboration: Collaborate seamlessly with medical, legal, and client service professionals to ensure consistency and drive positive results throughout the claims process.
• High Sustained Concentration and Mental Processing: Maintain focus and mental acuity to effectively handle complex cases and high-volume workloads.

What will you need to succeed?

Must-have

• Post-secondary education in healthcare or a related field, or equivalent work experience.
• Minimum 2 years in Short Term or Long-Term Disability claims.
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• Exceptional verbal and written English skills, with the ability to navigate emotionally sensitive conversations empathetically and professionally.
• Excellent problem-solving and decision-making skills with demonstrated ability to manage complex information and make evidence-based decisions
• Strong analytical skills to manage complex information and make evidence-based decisions.
• Ability to work independently with strong organizational and time management skills to strategically deliver the greatest impact.
• Ability to meet the technological and confidentiality requirements of the role (internet connectivity, and private space)
• Proficiency in digital tools, Microsoft Outlook, Excel, Word, and ability to navigate multiple systems.
• Basic math skills and an understanding of financial information.

Nice-to-have

• Learning Agility: Adaptability and resilience in managing change and evolving processes

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• RBCI software tools to boost your productivity

Job Skills

Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMississaugaCanada37.5Full timeINSURANCERegularSalaried2026-04-102026-05-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.