General Labourer/Weld ShopExpand

Easy-Kleen is seeking a Service Manager to oversee all service activities within North America. The service department is a growing business unit that is positioned to ensure the highest level of customer service and customer care is provided.

Keys to success include effective scheduling, work order diligence, efficient billing, clear reporting, understanding priorities, highlighting repairs, and developing lasting customer relationships.

Responsibilities

• Effectively manage activities of the service department
• Manages team members, including technicians, coordinators, and other team members, to ensure team objectives and sales goals are being carried out
• Responsible to ensure scheduling and priorities are addressed
• Monitors and manages the work-in-progress daily
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Ensures proper completion and processing of work orders
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
• Develops working knowledge of industry regulations and ensures the service department adheres to all regulations
• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
• Support and feedback on budget development and adherence
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audit work being done, and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work

Qualifications

• 3 - 5 years of Management Experience
• Previous service experience
• Comprehensive Industry Knowledge - Pumps, Coils, Burners, etc.
• Experience with Outlook and Microsoft Office products
• Good verbal and written communication skills
• Strong Customer-Facing Skills
• Self-Motivated
• Troubleshooting
• Creative Problem Solver
• Ability to work effectively with others and be part of a dynamic team

Benefits :

• Casual dress
• Dental care
• Extended health care
• On-site gym
• On-site parking
• Vision care
• Schedule : Monday to Friday

Experience :

• Service advisor : 3 years (preferred)
• Customer service : 1 year (preferred)

Work With Us

• Office work area
• May share a workspace with others
• Work Location : In person Ability to commute / relocate is a must :

Sussex Corner, NB E4E 6A1