Service Manager - Baywest Mitsubishi

Job Description

Job Description

Salary : Up to $120,000 per year

Now Hiring : Driven Service Manager Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle

Lead the Charge Drive Excellence in Service, Team Performance, and Customer Satisfaction!

Were looking for a motivated, experienced, and customer-focused Service Manager to take the wheel of our high-performing service department. In this leadership role, youll be the driving force behind daily operationsmanaging technicians, advisors, and workflow while delivering a best-in-class experience for every customer who walks through our doors.

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade rs in all aspects of who they aspire to be daily.

Location : 202410 10th St W, Owen Sound ON

Compensation : Up to $120,000 per year

As part of the 401 Group of Companies, Baywest Mitsubishi is dedicated to setting new standards of excellence in the automotive industry. With consistent growth and a strong focus on innovation, we are looking for someone who is enthusiastic about the opportunity to contribute to continued success in the role of Service Manager.

In this position, The Service Manager will play a pivotal role in overseeing and optimizing operations at the Baywest Mitsubishi location. Responsibilities include managing the service department, leading a team of dedicated employees to deliver exceptional service, and building strong customer relationships.

What You Will Be Doing :

• Responsible for-profit management - must examine department financial statements,

including expenses and revenue, to ensure the department's profitability

training, supervision, coaching and talent management of a champion winning team

Review and implement Service Centre policies and procedures that improve the customer

experience through high quality service and rapport building

Develop and implement a long-term strategy and action plan to attract and retain customers

Ordering parts with company and OEM guidelines

Knowledge of parts pricing procedures

Understand and maintain OEM & Aftersales warranty platforms and process

Establish and maintain good relationships with wholesale customers

Professionally and effectively resolve customer and employee complaints and concerns

Ensure compliance with Health and Safety and all other workplace regulations and policies

Oversee multiple Service and Parts departments and ensure that the department is properly

staffed, providing coverage during all scheduled business hours

Maintain an active parts and accessories inventory with appropriate days of supply,

minimizing obsolescence and improving turnover rates

Develop and grow external (CP / W) parts and accessories sales including wholesale accounts

Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate

warranty 10 bin, clean and presentable merchandising areas including parts storage.

Ensure the highest level of customer satisfaction

Report any non-compliant issues directly and immediately to the management

Manage cash and credit / debit receipts per company policy

Manage the Reynolds system and ensure that all parts orders are properly received, tracked,

stored, and invoiced accurately

Perform physical inventory counts as required which may be required during off business

hours

Other duties as assigned by Management & Executive Team

Daily Tasks :

Review month-to-date performance

Observe the service reception process

Equitable distribution of repair orders (waiters)

(Approx. 15 minutes)

Advisors, appointment coordinators, and / or BDC staff

Investigate underlying causes

Frequent discounting by advisors ("discount kings / queens")

Unauthorized discounts

(Approx. 30 minutes)

What You Bring to the Table :

So why work for us?

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR,

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.