ServiceNow Developer

Job Description

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What will you do?

• Actively participate in agile daily scrums, updating stories daily in JIRA/SNOW, documenting development progress and collaborating across platform teams
• Conduct QA on Developer code. Ensure that all development adheres to SLF ServiceNow development standards
• Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment
• Build automated testing in ServiceNow ATF.
• Maintain existing ATF framework and ensure that ATF scripts are kept current
• Validate/Test API integrations
• Collect and report quality metrics from test execution
• Work with developers to design specific testing strategies for features being developed and automate them
• Create comprehensive test plans; execute and automate them
• Analyzes software and systems before customer use to ensure the product is defect-free. Validate functionality build by Developers and/or 3rd party vendors
• Support and participate in customer requirement workshops, working with product owner/stakeholders to configure/develop requested items and tasks
• Work with project teams to understand business/system requirements and solution designs and handle multiple priorities simultaneously
• Develop applications (scoped and out of the box) working with ServiceNow Studio for NOW Mobile
• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal)
• Create and maintain system design and operations documentation

What do you need to succeed?

• 4 years experience in ServiceNow Development
• Extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool
• Extensive knowledge of building ATF scripts and maintaining the framework as changes take place within the modules, apps and forms.
• Experience integrating ServiceNow with external systems through SOAP, REST and/or JSON web services
• Experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js
• Advanced experience with development in ServiceNow platform

Assets:

• Experience ITSM (Incident, Change, Problem, Config), VR/SIR, GRC, Discovery, CMDB, Virtual Agent, CSM, FSM, Mobile, Notify, Asset Management.
• ITIL Certification
• Integration Hub
• CSA and CAD certifications

What’s in it for you?

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.

• Wellness programs that support the three pillars of your health – mental, physical, and financial

• The opportunity to move along a variety of career paths with amazing networking potential.

• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office