Driver Examiner 2 - Hamilton- Part Time - Perm - Bilingual

Driver Examiner 2 - Hamilton- Part Time - Perm - Bilingual role at Serco

Starting hourly rate: $27.43

This role is part of the DriveTest Centre operations covering vehicle licensing for Ontario. Driver Examiners evaluate applicants at the G2, G, M2, M, and controlled class (ABZ) road test levels, and provide the Ministry of Transportation with accurate licensing information and examination results.

SUMMARY/PURPOSE

• Evaluates driving ability of applicants at G2, G level.
• Evaluates driving ability of applicants at M2, M and controlled class (ABZ) level, if qualified.
• Provides grade of road test, licence information and resolves licensing issues.
• Provides information and assistance related to Driver Examination services.
• Ensures fair and proper conduct of examinations in an environment enabling candidates to perform at their best.

KEY RESPONSIBILITIES

• Provides excellent customer service during all Driver Examination Services.
• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and class of licence(s).
• Completes verification by verbally confirming the candidate’s full name and full date of birth.
• Examines applicants through a road test, determining applicant abilities in vehicle mechanics and handling, noting compliance with traffic laws, handling stressful situations, driving regulations and safe driving practices.
• Provides examination results and details regarding errors and areas requiring improvement.
• Completes evaluation forms for road test assessments.
• Attends travel points to provide testing and licensing services, where applicable.
• If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles.
• Conducts road test for those requiring special needs or for those with disabilities.
• Complies with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
• Adheres to all Ministry and operational confidentiality requirements.
• Other related duties as may be required.

QUALIFICATIONS

• GED or high school diploma minimum.
• Fluency in French and English.
• Valid Ontario Class G driver’s licence.
• At least four years of driving experience, verified by date first licensed.
• Valid Class M and/or controlled class driver’s licence, if applicable.
• No more than four demerit points and three violations at all times during employment.

KNOWLEDGE, SKILLS AND COMPETENCIES

• Knowledge of the DriveTest program, related legislation and government policies preferred.
• Intermediate level computer skills.
• Two (2) years’ experience with demonstrated excellent customer service.
• Excellent customer service skills, ability to handle difficult situations.
• Ability to multi-task and manage sensitive personal information.
• Strong judgement and decision-making skills.
• Ability to self-manage schedule within workday constraints.

Assessment and Quality of Service

Ability to observe accurately, evaluate overall candidate performance, and provide clear feedback. Demonstrated capacity for fostering change, thoroughness, decisiveness, stress management, and personal credibility.

EEO STATEMENT

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.