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Call Center Representative

Call Center Representative

Seronda NetworkHalifax, NS, CA
Il y a 8 jours
Salaire
34000 CAD– 55000 CAD par an
Description de poste

Job Ad : Call Center Representative- Seronda Network (Halifax, NS)

Job Title : Call Center Representative

Company : Seronda Network

Location : Halifax, NS

Salary : $34,000 - $55,000

Job Type : Full-Time

About Us :

Seronda Network is a forward-thinking consulting firm that provides businesses with customized solutions to enhance operational efficiency and strategic growth.

Based in Halifax, we are known for our client-centered approach and a culture that values innovation, collaboration, and personal growth.

As part of our expansion, we are seeking a proactive and organized Call Center Representative to support our executive team.

Job Description :

Seronda Network We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team.

As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support.

Your primary responsibility will be to assist customers with inquiries, resolve issues, and provide product information in a professional and efficient manner.

Our ideal candidate is not only a skilled communicator but also possesses a strong problem-solving mindset, allowing them to address diverse customer needs effectively.

Responsibilities :

  • Answer incoming calls and respond to customer inquiries promptly and professionally.
  • Resolve customer issues and concerns through effective communication and problem-solving techniques.
  • Maintain detailed records of customer interactions and transactions in the database.
  • Provide accurate product and service information to customers to aid in decision-making.
  • Assist in processing orders, forms, applications, and requests from customers.
  • Collaborate with team members to improve processes and customer satisfaction metrics.

Skills Required :

  • High school diploma or equivalent; some college coursework preferred.
  • Proven customer service experience, preferably in a call center environment.
  • Exceptional verbal and written communication skills.
  • Strong multitasking abilities with the capacity to handle various software tools seamlessly.
  • Excellent problem-solving skills and the ability to think critically under pressure.
  • Familiarity with customer relationship management (CRM) software is a plus.

    • Benefits :

  • Competitive salary range of $34,000 to $55,000.
  • Health, dental, and vision insurance.
  • Paid time off, including holidays and vacation days.
  • Opportunities for career growth and professional development.
  • Positive and supportive team environment.

    • If you're a motivated individual with a passion for organization and administrative excellence, we invite you to apply for the Call Center Representative role at Seronda Network!