Desktop technician

Position Description:

Are you looking to make a real impact by providing our clients with innovative solutions to their most complex technical challenges CGI is experiencing an exciting period of growth and we are seeking passionate talent to help shape the future with us.

The person who joins our team will thrive in a dynamic collaborative and wellstructured environment. You will have the opportunity to work alongside experienced colleagues who value knowledge sharing.

Your future duties and responsibilities:

- Install diagnose repair maintain and upgrade workstations.
- Quickly resolve technical issues to ensure operational continuity.
- Provide exemplary support to end users.
- Prepare and image workstations for new deployments.

Required qualifications to be successful in this role:

- Minimum of 3 years of experience as an IT support technician.
- Proficiency with Windows 10 and MacOS.
- Knowledge of Office 365 suites.-
- Experience with iPad and iPhone devices.
- Understanding of basic networking principles.
- Ability to configure install and support Windows and MacOS workstations.
- Troubleshooting experience with IT equipment (printers servers networks mobile devices conference room equipment).
- Ability to resolve most incidents independently escalating when necessary.
- Support and maintenance of office applications.
- Experience working with a ticketing system (ServiceNow is an asset).
- Strong incident tracking and followup to ensure timely resolution.
- Collaboration with internal and external support teams.
- Ability to create and update clear technical documentation.
- Experience providing corporate desktop support.
- Experience with Microsoft Intune (device management and deployment).

Education
- Postsecondary studies in a relevant field or equivalent work experience.
- CompTIA A certification (an asset).

Languages
- Proficiency in French and English both spoken and written.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50 000$85 000. This role is a future opportunity.

Skills:

• French
• English
• Intune

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.