Technical Service RepresentativeIMDEX • Kelowna, BC, Canada
Technical Service Representative
IMDEX • Kelowna, BC, Canada
Il y a 7 jours
Type de contrat
- Temps plein
Description de posteMaintain and continuously develop in-depth knowledge of IMDEX solutions Build technical solutions based on a deep understanding of client pain points and business objectives Support clients in the effective use of IMDEX technologies Record all service-related client interactions in ServiceNow Participate in IMDEX Academy and other training programs Provide structured feedback to product design teams to support product improvement and innovation Ensure service delivery and contractual support align with IMDEX commercial, legal, and operational standards Develop strong professional relationships and represent IMDEX positively within the assigned area Identify revenue growth opportunities within existing accounts Apply value-selling methodologies to present solutions that align with client business aspirations Collaborate cross-functionally to deliver seamless customer experiences Maintain accurate and timely records in CRM systems Share success strategies, insights, and opportunities across teams Demonstrate accountability, integrity, and constructive challenge at all levels Build strong partnerships and collaborate effectively across teams Communicate with confidence, respect, and professionalism Seek and provide regular feedback to support continuous improvement Comply with all IMDEX Quality, Health, Safety and Environment (QHSE) policies Actively participate in safety meetings and hazard reporting Promote positive risk and compliance behaviors Adhere to IMDEX Code of Conduct, local laws, and regulatory requirements Completion of secondary education Desirable Experience using Client Relationship Management (CRM) systems Background in mining, drilling, or related industries Understanding of drilling optimization, rock knowledge, and data analytics Familiarity with IMDEX technologies (e.g., Gyros, Fluids) Previous experience in a technical sales or service role, preferably within the mining industry Global Game Changers – Leveraging global expertise to reduce environmental impact and create better outcomes Forever Curious – Challenging the status quo through technology and innovation Go Beyond – Delivering exceptional customer experiences and real value Together We Thrive – Succeeding through collaboration, accountability, and shared success Interested candidates are encouraged to apply and join a global team shaping the future of mining technology.
About the Role
IMDEX is seeking a Technical Service Representative to provide high-quality technical support and consultative services to both established and newly established clients. This role is client-facing, locally focused, and plays a key part in supporting product launches, driving value-based solutions, and strengthening long-term customer relationships. You will act as a trusted technical advisor, combining product expertise, industry knowledge, and customer insight to deliver effective solutions aligned with IMDEX strategy.
Key Responsibilities
Client & Consultative Services
- Execute client contact plans to support product launches and ongoing customer engagement
- Serve as the first point of contact for client inquiries and complaints, resolving issues or escalating complex matters as needed
- Conduct service calls and meetings with clear objectives, using standard materials and consultative questioning
- Present IMDEX products and solutions with a strong value proposition aligned to customer needs
- Customize solutions and training programs to meet client-specific requirements
- Ensure timely and professional resolution of client issues
Technical Service Delivery
Account Management & Value Selling
Leadership & Collaboration
Health, Safety, Risk & Compliance
Qualifications & Experience
Essential
Why Join IMDEX?
At IMDEX, our values drive how we work and innovate :
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Technical Service Representative • Kelowna, BC, Canada
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